Job Description

Job Summary: Coordinates and oversees the constant adherence to service standards and customer satisfaction. Responsible for efficient running and profitability of the restaurant and effectively manage the employees at all times. Responsibilities

• Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews.
• Able to maintain a friendly yet unobtrusive manner with all guests when greeting them and throughout their dining experience.
• Ability to circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is up to the guest's satisfaction.
• Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.
• Looks after preparation and competition of action plans, productivity, quality and customer-service standards, resolving problems and identifying trends.
• Liaise with superior to meet restaurant financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variance, initiating corrective actions.
• Plan menus by consulting with chefs and estimate food costs and profits.
• Controls costs by reviewing portion control and quantities of preparation, minimizing waste, ensuring high quality of service.
• Prepares working schedules and implements according to business needs.
• Implements new service procedures together with the line manager and the rest of the team.
• Presents instructions from the Food & Beverage Office to his/her subordinates and colleagues and ensures clear understanding of them.
• Instructs on the set-up of stations, tables, linen, etc. and ensures that these standards are being followed.
• Checks quality of food and beverage items in terms of presentation, temperature, quantity, etc.
• Ensures the cleanliness of the Food & Beverage outlets.
• Ensures that all equipment for preparation and operation is clean and polished, and ensures that the necessary amount of equipment is available.
• Takes care of all the administrative work related to his/her outlet.
• Provides continuous training for his/her staff in all service related areas, as well as dealing with guests, suggestive selling, service skills, and product knowledge.
• Develops periodical performance evaluations of his/her staff as per procedures.
• Ensures that staff is aware of the provisions of Health & Safety regulations according to Oman laws and regulations.

• Minimum 5 years experience running restaurant operations; pre-opening
• Willing to work in Oman