Job Description

WORKSPACE is looking for a passionate and dedicated back office "Order fulfilment Executive"

Answer phone calls in a more professional manner and provide information about products and services as required by the callers Taking or cancelling orders, and obtaining details of customer complaints Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments Process orders, applications, and forms Render administrative support to other customer care team members when the need arises, or as instructed Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company Establish and monitor the standards for customer service in the company. Identify tasks critical to keeping customer satisfaction levels in check Select, hire, and train new team members Network with various departments and groups that are involved in customer support, orders, and processing Ensure maximized productivity and minimized costs Encourage and motivate team members for continuance of quality service delivery

Requirements and Qualifications

High school diploma or graduate in any discipline required Customer service experience preferred Excellent communication skills, both verbal and written Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments) Motivated, energetic, driven work ethic Time management skills
Job Types: Full-time, New-Grad, Permanent

Pay: From AED4,000.00 per month