As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.

Analyzes business needs to help ensure Oracle solution meets the customer\xe2\x80\x99s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.

Qualifications

Oracle Consulting is a fast-growing Cloud based consulting team focused on our customer\xe2\x80\x99s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an optimal team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking talented consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions.

As an Oracle CX Architect, you will have the opportunity to work within a powerful SaaS/PaaS application platform that transforms the way many Fortune 1000 companies conduct their business, utilizing some of the cutting edge technologies available. You will work closely with our established Clients to enhance their Oracle CX Stack, Oracle Integration Cloud and deliver solutions that will drive their long-term success.

We are looking for experienced consulting professionals who understand solutions, business processes, and technology designs within the Oracle CX Sales & B2B Service Cloud, CPQ applications. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading CX enterprise solutions using best of breed SaaS & PaaS platforms.

You will be working along with our PMs, to understand customer goals/requirements, expectations and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise project managers & other partners from time to time on implementation aspects of the project. You will be responsible for the overall delivery quality on the project by ensuring team\xe2\x80\x99s alignment to standard practices and procedures. Build an understanding of and demonstrate Oracle methodologies, tools and leading practices. You will also support in a pre-sales capacity to drive new business and expansions for Oracle Consulting.

This is an exciting opportunity that will test your consulting, critical thinking, leadership and technical skills with the ability to remain focused and follow-through on plans. You won\xe2\x80\x99t be alone; we will provide the tools, raw data, training, coaching and people resources to help you be successful.

Responsibilities

Responsibilities:

• Provide consistent high quality & innovative solutions on CX Cloud engagements by interacting with customers and other partners to arrive at optimal solutions.
• Analyze and understand client goals, challenges & areas of opportunity to align Oracle\xe2\x80\x99s CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.
• Develop and deliver high quality presentations and demonstrations, present and articulate product features and benefits, and configure and test overall Oracle Cloud solutions that delight the clients.
• Effectively utilize the Oracle CX Sales & B2B Service Cloud platform, VBCS, VBS, OIC and web technologies to deliver world class solutions.
• Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.
• Adhere to all Oracle Cloud security policies, standards and procedures in the performance of job responsibilities.
• Mentor junior consultants in delivery of their customizations and ensure the solution approach is in-line with the standard methodologies & future product road-map.
• Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.
• Promote knowledge by sharing lessons learned, innovations or new skills with team members.
• Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.

Ideal Candidate should have the following qualifications/skills:

• Bachelor\xe2\x80\x99s degree in Engineering or Computer Science (BCA/MCA/BSc Comp) or a technical field from a reputed 4-year college/university.
• Overall, 8 \xe2\x80\x93 10 years of experience relevant to this position with at least 6+ years of consulting experience in the CX Domain.
• Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Sales & B2B Service Cloud Applications, with strong implementation expertise in at least two of the following is a must

• CX Sales
• B2B Service Cloud
• Oracle Integration Cloud
• Visual Builder Cloud Services
• Visual Builder Studio
• Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customizations/integrations on Oracle CX Cloud Projects.
• Prior hands-on experience in functional configurations and customizations in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc.
• Deep knowledge in web based front end development using \xe2\x80\x93 HTML, JavaScript and CSS
• Experience with React and/or other front-end JavaScript frameworks, would be a plus
• Strong hands-on experience with design and development of integrations using various integration patterns
• Experience developing integration strategy and architecture with project and other technical teams
• Good understanding of Oracle PaaS components, such as XSLT mapper, Adapters, etc.
• Experience using shell commands, GIT, JIRA and other similar tools
• Experience developing process flow diagrams, gathering requirements, conducting workshops, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions
• Experience with web services standards and technology including WSDL, SOAP, REST, JSON, XML, XML-Schema, XSL, WS standards/Security etc.
• Knowledge of Oracle JET Toolkit, JavaScript APIs & Junit would be a big plus.

In addition, successful Candidates will have the following preferred skills/background:

• Excellent customer facing & interpersonal skills with ability to build rapport with all partners.
• Ability to work independently and manage multiple task assignments.
• Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and complex problem-solving abilities from operational and technical perspective\xe2\x80\x99
• High energy & drive coupled with strong oral and written communication skills, including presentation skills.
• Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment.
• A \xe2\x80\x9cGo-getter\xe2\x80\x9d who focuses on continuous self-improvement and desire to stay abreast of emerging technologies.
• Prior experience of implementing other CRM solutions (Oracle Siebel, Salesforce.com, Microsoft Dynamics, etc.)
• Skilled in delivering clear outcome-based targets and measures by working with urgency in getting the job done.

Life at Oracle:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran\xe2\x80\x99s status or any other characteristic protected by law.

At Oracle, we don\xe2\x80\x99t just value differences\xe2\x80\x94we celebrate them! We\xe2\x80\x99re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

https://www.oracle.com/corporate/careers/culture/diversity.html

Required Skills

CRM (Customer Relationship Management)SAAS (Software-As-A-Service)

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That\xe2\x80\x99s why we\xe2\x80\x99re committed to creating a workforce where all individuals can do their best work. It\xe2\x80\x99s when everyone\xe2\x80\x99s voice is heard and valued that we\xe2\x80\x99re inspired to go beyond what\xe2\x80\x99s been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\xe2\x80\x99 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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