Job Description

The Role
Position Title: Assistant CRM Manager Employment Type: Full Time Salary: up to 18K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: Leading retail brand in UAE. (for ad posting) . Responsible for building & managing the CRM team, driving customer acquisition, engagement, and loyalty across all sales channels . Manage our CRM system and the data within, evolving and implementing customer journeys and personalization roadmaps . Play an active role in the formation of ongoing CRM strategies; as well as the weekly/monthly/annual departmental calendars that enable continuous and consistent testing, learning, and optimization in order to maximize consumers' lifetime value . Structure CRM activities with a view of maximizing KPI improvement, ROI, and business impact . Oversee and coordinate the implementation of new CRM campaign management tools inclusive of email service provider integration, frontend integration, and CRM integration with the retail stores, internal IT department, third-party eCommerce providers, and email service providers . Manage direct communications with consumers and plays a leading role in deciding on the CRM platforms, structures, and architecture in order to guarantee that consumer relations are carried out seamlessly across the business
Requirements
Qualifications . 30 to 45 years old . At least 5 years' experience in the sales/ Loyalty/ CRM/ Digital marketing field; 3 years' experience in Retail CRM Marketing . Should have experience using different CRM tools like Oracle CX Cloud or Salesforce CRM or Microsoft Dynamics 365 or similar and marketing automation tools like Marketo, Moengage, Braze, or similar . Should have experience in CRM BRD development and CRM tools implementation . Loyalty platform Management experience is a plus . CDP (Customer Data Platform) and Omnichannel CRM execution experience is a plus
About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.