Job Description

Urgent opening for Executive Technical Support for Dubai location

(Please do not apply if you are not able to join with in 30 Days )

Please do not change subject line while replying, Interested candidate can apply with All mandatory Question with Updated resume till 28th- March-2023 (after that resume will not be consider )

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Designation: Executive Technical Support Work Location: Dubai Only (Candidate must be in Dubai) Budget: 13000 AED CTC per Month

Only consider candidate who are available within 30 days to join Strictly.

: Resource is responsible to support to customers using Oracle CX applications. Resource should have sound knowledge and extensive experience Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud. Resource should work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently.

Resource is responsible for conducting root cause analysis on customer issues to identify underlying problems and propose solutions. Resource should have capabilities to understand Business and System requirements and support applications/services in Oracle CX.

Principal Responsibilities:

1. Provide technical support to customers using Oracle CX applications such as Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud. 2. Resolve customer issues in a timely manner to ensure customer satisfaction. 3. Escalate complex issues to senior technical support staff or the development team to ensure timely resolution. 4. Create and maintaining support documentation such as knowledge base articles, user manuals, and troubleshooting guides. 5. Collaborate with cross-functional teams and work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently. 6. Conduct root cause analysis customer issues to identify underlying problems and propose solutions.

7. Keep up to date with product updates and releases and ensure customers are informed about new features and capabilities.8. Provide feedback to the development team on customer issues and feature requests to help improve the product. Explain the Job Content (or) how the job is performed. State briefly.

The job holder will be required to support customers and end users in Oracle CX applications. The job holder will have to analyse root causes of issues and escalate to senior support or development team to find permanent solutions to issues.

Educational Qualification:

Bachelor's Degree in Computer Science or Management with 3+ years of experience in Oracle applications (Oracle CX sales cloud, Oracle CX Service Cloud, Oracle CX Commerce Cloud, Oracle CX Integration Cloud, and Oracle CX Marketing Cloud)

Or

Diploma in Computer Science or Management with 5+ years of experience in Oracle applications (Oracle CX sales cloud, Oracle CX Service Cloud, Oracle CX Commerce Cloud, Oracle CX Integration Cloud, and Oracle CX Marketing Cloud)

Desirable: Oracle JAVA Certified professional Work Experience (No: of Years and areas of expertise required for the Job) Minimum 3 years for Bachelor holders and 5 years for Diploma holders Technical Competencies (technical skills required to perform the role) 1. Oracle CX sales cloud 2. Oracle CX Service Cloud 3. Oracle CX Commerce Cloud

4. Oracle CX Marketing Cloud

* Position title will be given based on the experience and work capability/exposure of the selected candidate.

Interested Candidate can apply on [HIDDEN TEXT] with mandatory answer of question .

Thanks & Regards Deepti

[HIDDEN TEXT] Esolutions India

Full time