Job Description

Ensure flawless day-to-day operations by driving timely, accurate updates from teachers and maintaining the company's scheduling and MIS (Management Information System). This role is mission-critical: without up-to-date data on trials and regular classes, the business cannot run smoothly.

Key Responsibilities

Daily Follow-Ups with Teachers

Confirm next-day schedules, start/finish times, reschedules, and cancellations. Chase pending lesson logs and ensure each teacher updates the system after every class.

MIS & System Updates

Verify that

all trial lessons and regular classes

are entered in the company system the same day (teacher, student, subject, curriculum, duration, status, notes). Maintain accurate attendance, hours consumed/remaining, and package balances. Flag discrepancies and correct data in coordination with teachers and the ops team.

Daily Reporting

Publish an end-of-day MIS summary (completed vs. scheduled lessons, trials done & outcomes, no-shows, cancellations, reschedules). Escalate risks early (e.g., repeated delays in logging, low trial-to-booking conversion notes missing).

Service Continuity

Coordinate urgent schedule changes and communicate updates to stakeholders. Maintain SLA compliance for data freshness (e.g., 100% of lessons logged within 24 hours).

Process Compliance & Quality

Enforce data-entry standards, naming conventions, and tagging (trial/regular, curriculum, year level). Keep teacher rosters, availability, and contact details current.
Success Metrics (KPIs)

Data Timeliness:

100% lessons logged within 24 hours; 95% within same day.

Data Accuracy:

?1% error rate in schedules, durations, or teacher/student mapping.

Trial Coverage:

100% trials logged with outcome & next action within 24 hours.

Responsiveness:

Average follow-up closure time ?4 hours during working hours.
Job Types: Full-time, Contract
Contract length: 24 months

Pay: AED2,500.00 - AED4,000.00 per month

Experience:

training institute: 2 years (Required)
License/Certification:

* Own visa (Required)