Operations Executive
Dubai, United Arab Emirates
Job Description
About GuestReady GuestReady is a globally leading short-term rental company. We provide delightful stays to guests in unique properties in over 30 cities globally. We source our properties from private and institutional homeowners in the United Kingdom, France, Portugal, and the United Arab Emirates working with them on a revenue share basis. We take care of the end-to-end rental process from listing creation across different platforms, to guest communications, housekeeping, key management, and price optimization. We raised ca. $20M from investors and sold over 1,600,000 guest nights, generating rental income of $60M+, managing a portfolio of almost 3.000 properties worth over $1B. GuestReady won numerous awards including most recently the prestigious Swiss Economic Award during the Swiss Economic Forum 2021. In 2019 we ranked number 9 in the UK’s Startups 100 index and won the public voting at the TOP 100 Swiss Startup Award. GuestReady enjoys a TrustPilot score of 4.8 out of 5 across more than 1.300 verified reviews from guests and hosts. This role is an operations role with most elements of customer service and suits someone seeking a challenge at a fast-paced startup, where things move fast, every day. You will be based in the Dubai office.
You will be responsible for :
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You will be responsible for :
- Assisting the Operations Team with running the day-to-day operations - making sure things run smoothly on the day, every day, just like Swiss clockwork
- Troubleshooting and solving problems big and small, as they arise, in the most efficient way, taking into account cost and making sure guests are happy and receiving a great service
- Connecting with guests before, during, and after their stay, providing great customer service in person, over the phone, and by e-mail
- Take full responsibility to keep providing an amazing guest experience, with excellent attention to detail and a personal touch
- Quality controlling the guest experience and promptly addressing any issues raised during or after their stay, without the need for direction
- Scheduling laundry, cleaning services, linen, and check-ins for our various homes, each day
- Liaising with our cleaners, greeters, and handymen to make sure they are available to cover the tasks assigned and make sure their other commitments are accounted for
- Having the opportunity, to contribute ideas on how to improve our processes and the tools we use, to keep getting better at everything we do
- Routinely following up with the maintenance team on any repairs needed during the time between check-outs and check-ins
- Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
- Experience in customer engaging roles within a hotel or holiday home operator in the UAE or as a recent graduate of a recognized Hospitality educational institution.
- Confident and personable, loves dealing with people and making sure guest satisfaction is priority numero uno
- The role is based in Dubai and a UAE driving license is a plus
- Fluent in writing/speaking in English (is mandatory), Arabic is a plus
- We are a 24/7 business so no qualms about working on a 6-day roster and shift work, including weekdays, weekends, mornings, late evenings, and on public holidays
- Should be a team player and willing to work in a diverse team
- Should be a self-starter
- Have a high sense of responsibility for his/her duties
- Able to take on a task and see it through to completion
- Excellent time management and organization
- Strong attention to detail
- Good skills with numbers
- Confident phone manner
- Strong work ethics
- Multi-tasker, able to work under pressure, staying calm and composed, always delivering great customer service, no matter the situation
- Socially adept interpersonal skills
- Work with multicultural team members and international teams spread across the globe
- Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities
- You will be working with a team of experienced entrepreneurs who have successfully built companies before
- Opportunity to look after international guests and some amazing homes across Dubai
- A dynamic work environment with low hierarchies and space for your own ideas
- A close-knit team looking to achieve greatness by supporting one another
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Job Detail
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Job IdJD1417419
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned