Scope,

The Security Operations Centre Coordinator is responsible to the Security Operations Centre Manager for the delivery of consistent, compliant and effective support to the Security Operations Centre.

Responsibility,

• Support and participate in the development and implementation of departmental goals and objectives;
• Supports the daily activities of the Operations Center assuring the highest levels of response times and customer service are achieved;
• Ensure all records relating to Disciplinary Action and Incident reports are collated and referenced;
• Oversee the work carried out by the site team ensuring that all client requirements are being met; Conduct TBT at sites and ensure this has been carried out by the supervisor /Senior supervisor ;
• Support the implementation and maintenance of all procedures involving Operational areas; Assist in implementing and maintaining all required administrative procedures and policies in line with divisional ;
• Highlight any issues and assist in rectifying them within a specified time period liaising with SOC and contract management team; Help ensure that expected standards are adhered to at all times;
• Interface regularly with the SOC ; Supports the management and control processes for all operational areas, e.g. the auditing of contract performance on site;
• Maintain high standard levels while on road with TGSS vehicles and adhere with UAE driving rules and regulations;
• Meets all requests within the agreed timescale;
• Strives to exceed customer and client expectations;

Skills

Hard Skill,

• Account Management
• Business Financial Management
• Change Management
• Commercial Awareness
• Communications Technology
• Contract Administration and Management Financial
• Analysis Intermediate Computer Skills
• Operational Management
• QHSE Management
• Security Risk Assessment
• Supply, Risk and Contingency Management
• Use of Technical Security Solutions

Soft Skill,

• Minimum English Language Level 4 (by Transguard Group Standards)
• Active Career Development
• Body Language Awareness
• Business Process Analysis
• Cultural Awareness
• Customer Complaint Handling
• Customer relationship management
• Customer Service Awareness
• Drug & Alcohol Awareness+CCC13
• Effective Business Writing Skills
• Effective Negotiation Skills & Conflict Resolution
• Effective Presentation Skills
• Environmental Awareness
• Heirarchy and Responsibility Recognition
• Incident & Accident Reporting
• Leading Employee Engagement
• Managing Personal Performance
• Project Management
• Resource Management

Transguard Group