Ensuring that all purchased vehicles are collected and delivered safely and within agreed rates and delivery TATs on a daily basis Ensure that all sold vehicles are allocated and delivered safely and in a timely manner (to customer TAT) to the relevant locations Monitor vendor performance on a regular basis, and identify service performance gaps and address with direct manager and work towards improving performance Set up meeting cadence with vendors to review performance - analyze volumes, and service performance. Proactive in seeking out new vendors and if approved by the direct manager, onboard them using the onboarding checklist Ensure all invoices are validated against actual moves and approve these in a timely manner for finance Analyze volumes and service performance and develop reports to showcase results weekly and monthly. Assist the team with any operational issues that impact on delivery performance and customer satisfaction Prioritize issues that impact customer experience and work with the relevant stakeholders to find solutions.
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