Operations Coordinator
Maroc, Morocco
Job Description
About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
Reporting to the Regional Operations Manager (ROM), the Operations Coordinator serves the needs of G Adventures internal and external customers.
Duties will include working with suppliers and their reservations teams, communicating clearly and efficiently with Tour Leaders (CEO’s), suppliers, and travellers, and supporting the Regional Operations Manager to ensure accuracy of product and the flow of operations.
What You'll be Doing :
Multi-Brand
- Brand and Region Agnostic (May be required to work across multiple regions / brands)
- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
Financial
- Assess and communicate cancellation fees to Base Camp Operations.
- Collaboration with the buying team and negotiation with suppliers.
- Assist with validations to facilitate vendor reservations. This includes on-tour and post tour changes where modifications to the system are needed so that invoices match the system when received.
- Receive invoices from suppliers, check invoices against validations, investigate any possible mistakes, communicate directly with suppliers to make all necessary corrections, and work closely with the finance team to make sure invoices are submitted, and paid on time.
Commercial
- Support the Global Sales and Brand teams in information-gathering and logistics related to travellers before arrival.
- Support product review and new product development.
Traveler
- Support the Customer Solutions team for on-tour and post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.
- Monitor incident reports as they come in, communicate with the CEO Manager, and Regional Operations Manager as necessary to determine if follow up is needed.
- Communicate with appropriate individuals to assist in issues resolution.
- Coordinate with the ROM regarding logistical tour changes, and keep the CEOs and providers informed.
Other
- Monitor shared email accounts as requested.
- Answer phones and emails in a prompt and polite manner.
- Other duties as assigned by Regional Ops Manager
Required Skills and Experience :
Must Have :
- Computer skills : Microsoft Word, Excel and additional programs
- Highly proficient in English both written and spoken
- Customer service, problem solving & complaint resolution skills
- Good listening and decision-making skills
- Team player, self- motivated and goal oriented
- Excellent telephone etiquette
- Time management, flexible, attention to detail
Nice to Have :
- Vocational Qualification related to Travel & Tourism / Business
- Familiarity with Regional Geography and G Adventures product in the region
- Familiarity with Travel Industry Practices an
- Presentation skills
- Vocational Qualification related to Travel & Tourism / Business
What do we offer you?
- Competitive salary commensurate with the role
- Competitive benefits package
- Birthday day off
- Vacation time for you to recharge
- Enhanced Parental Leave
- Learning and growth opportunities*Applicable based on location*G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you require accommodation, please reach out to the Global Talent team attalent@gadventures.com .
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Job Detail
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Job IdJD1419424
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMaroc, Morocco
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EducationNot mentioned