Job Description

Job Title: Operations Officer

Location: Office & On-Site

Industry: Moving and Relocation Services

- Office Responsibilities:

Main Responsibilities of the Operations Coordinator:

1- Operations Planning and Coordination

- Plan and schedule transportation operations, ensuring timely and efficient execution, including updating records in the company's Customer Relationship Management (CRM) system.

- Allocate resources, including transportation crews, vehicles, and equipment, based on business requirements.

- Ensure proper coordination between the sales and logistics teams to streamline operations.

- Oversee the packing, and transportation procedures to ensure quality service.

- Supervise the loading, transport, and unloading of goods to minimize damage and delays.

2- Customer Service and Communication

- Act as the primary contact for customers regarding operational issues.

- Communicate with customers to confirm reservation details, special requests, and any last-minute changes.

- Address and resolve customer complaints or issues related to transportation operations.

- Ensure proper documentation of customer requirements, including special handling instructions.

3- Vehicle and Inventory Management

- Monitor and maintain transportation trucks, ensuring regular maintenance and compliance with safety standards.

- Track inventory of packaging materials, tools, and transportation equipment to avoid any shortages.

- Coordinate with the warehouse and follow up with the purchasing department to purchase the necessary transportation supplies.

4- Team Supervision and Training

- Supervise and manage the transportation crew, drivers, and packing staff to ensure proper execution of tasks, including personal hygiene and grooming in line with the company's vision.

- Provide on-the-job training to enhance team efficiency and service quality.

- Ensure compliance with company policies, safety regulations, and customer service standards.

5- Compliance and Risk Management

- Ensure all transportation operations comply with UAE transportation and labor laws.

- Adhere to safety and security protocols to prevent damage, loss, or delays.

- Conduct regular audits and inspections to maintain quality control.

6- Performance Monitoring and Reporting

- Track key operational metrics, such as on-time arrival and delivery, customer satisfaction, and cost efficiency, including control of material and company waste.

- Prepare weekly and monthly operational performance reports.

- Identify process improvements to enhance operational productivity and customer experience.

Requirements:

Proven experience in logistics, operations, or moving services Ability to work flexible hours and travel to job sites Knowledge of moving equipment, vehicles, and safety practices.
Job Types: Full-time, Contract
Contract length: 24 months

Language:

* english (Required)