Operation Analysis Contact Centre
Abu Dhabi, United Arab Emirates
Job Description
Job Title: Operation Analysis Contact Centre
Location: Abu Dhabi
Industry: Medical or Health Care
Experience: 3 - 5 Years
Language : Excellent in English
Job Responsibilities :
Location: Abu Dhabi
Industry: Medical or Health Care
Experience: 3 - 5 Years
Language : Excellent in English
Job Responsibilities :
- Position of Operation Analyst within the Contact Centre is responsible for processing and analysing complex data, creating visual presentations and business documents as well as Workforce Management related tasks which includes but not limited to forecasting, skill management, scheduling and administrative support to the Contact Center.
- This position is also responsible for analyzing actual performance against performance metrics, reports on actual utilization against forecasted volumes.
- This position is also required to identify areas of improvement, to give feedback to Management about opportunities of improvement.
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Job Detail
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Job IdJD1541806
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned