Contact Centre Agent
United Arab Emirates, United Arab Emirates
Job Description
UAE National | Contact Centre Agent | AFET | UAE
Overview of the role
To achieve a high level of customer satisfaction for all stake holders, by providing the best quality of service in answering queries, resolving problems, and ensuring the timely closure of all service requests
What you will do
- Act as the first point of contact for receiving customers' inquiries, service requests and complaints through all communication channels.
- Answer inquiries, capture and register essential SR/complaints information, and to contact customers if a follow up is required
- Direct inquiries and SR to the appropriate department, follow up, and escalate if necessary to ensure proper and timely closure of customers' requests.
- Create a lead if customer's service request is not in the contract scope of work.
- Conduct, over the phone, a brief customer satisfaction survey
- Maintain excellent quality of communication and behaviour with all stake holders
- Perform any duty or assignment requested by management.
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Job Detail
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Job IdJD1460257
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned