MAIN OBJECTIVE OF ROLE

To ensure the safe, secure and punctual turnaround process of the aircraft for on time departure It is the TCO\xe2\x80\x99s responsibility to act as the \xe2\x80\x9cowner\xe2\x80\x9d of the turnaround ensuring that all of the documented processes are aligned with PTS (Precision Time Stamp), along with all of the other relevant processes. The TCO will oversee services provided below wing by 3rd parties and internal stake holders. The TCO will act to resolve issues arising during the turnaround communicating directly with operating crew and departments responsible for creating or implementing appropriate solutions. The TCO will regularly communicate with operating crew and NCC (Network Control Centre) updating them on operational events impacting their flight.

KEY RESPONSIBILITIES

1. Acts as a champion for all safety and security measures required around people, equipment and facilities during the turnaround, highlighting areas for improvement and gaps in performance.

2. Supervises and Co-ordinates the aircraft turnaround, owning the process and liaising with operational partners and other stakeholders to manage factors which may cause disruption.

3. Acts as a central point of contact for addressing issues and solving problems that may arise during the turnarounds. Be proactive in identifying potential challenges and working with relevant stakeholders to find solution quickly.

4. Undertakes all appropriate checks, as specified in individual service level agreements, to fully comply with company procedures and regulatory guidelines.

5. Collates and completes all relevant data and paperwork, ensuring that all necessary documentation is completed and issued in an appropriate and timely manner to relevant individuals.

6. Ensures all required physical checks for the arrival and departure of the flight are complete in accordance with operational procedures, focus being compliance with GCAA and other regulations.

7. Acts as a primary contact point for Flight and Cabin crew to ensure efficient and timely boarding and disembarking of all flights.

8. Maintains regular operational dialogue with gates, departure staff above wing and ramp staff underwing to ensure the best practices are followed ensuring efficient turnaround.

9. Ensures accurate and timely recording of any irregular events occurring during the turnaround ensuring required reports are raised and distributed.

10. Works closely with operating crew in accordance with the agreed process to action Last Minute changes at aircraft side.

11. Ensures all services are being delivered as per established standards and are compliant to the agreed safety and security regulations to achieve on time and efficient performance.

12. Reports on all turnaround time stamps and activities, supporting performance improvement analysis and initiatives.

13. Ensures on time performance operations by recording, reporting, and communicating time stamp data and \xe2\x80\x9cready to go\xe2\x80\x9d.

14. Manages all aspects related to emergency situation during the aircraft turnaround by communicating with flight deck, cabin crew, fueller and Dubai Airports.

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education

Bachelor\xe2\x80\x99s Degree (or equivalent)

Experience Specific Requirements

Preferred No. of Years (with Relevant Degree) \xe2\x80\x93 3

Preferred No. of Years (without Relevant Degree) \xe2\x80\x93 5

Systems, Licensing, Language or Certification Requirements

Experience in Ground Handling Operations role with an airline or ground handling agency. (preferable)

Overall knowledge of airfield ground ops as well as ramp and baggage handling processes

Demonstrable knowledge of travel documentation and aviation regulatory matters

CORE COMPETENCIES

Customer Focus

Team work

Effective Communication

Personal Accountability & Commitment to achieve

Resilience and Flexibility (Can do attitude)

ISR Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also never

refer you to a third party to process applications or visas. Official communications from flydubai

will only come from an email address ending in @flydubai.com and job opportunities with

flydubai are advertised on flydubai\'s websites.

If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at and include the subject line \xe2\x80\x9cRecruitment Fraud\xe2\x80\x9d to confirm the authenticity of the message.

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