MAIN OBJECTIVE OF ROLE

To analyse, evaluate, develop, and deliver learning programs to a multicultural audience within flydubai and its strategic partners by using different training methods in alignment with company objectives, international standards and regulations.

KEY RESPONSIBILITIES

1. Designs & delivers all Airport Services training programmes across the flydubai network including new stations start-up and any restarts in compliance with relevant regulations (GCAA, IATA and ICAO etc.)

2. Creates technical and operational training strategies, initiatives, and materials by contacting and utilizing outside vendors and resources for instructional technology to allow the testing & reviews created materials.

3. Identifies and utilizing leading training methods and materials which may include computer-based training or instructor-led training.

4. Works with station management to provide support in meeting operational training improvement and standards.

5. Conducts a detailed technical training needs analysis by engaging relevant stakeholders and documents findings appropriately.

6. Serves as the custodian of all training materials and revises material based on trends and lessons learned.

7. Delivers \xe2\x80\x98on the job\xe2\x80\x99 training to ensure consistency of services offered at all outstations and ramps.

8. Establishes and implements the most efficient delivery method by identifying the context for learning, individuals learning style and learner characteristics.

9. Conducts classroom and practical training in all aspects of customer services and \'above wing\' (check in etc.) and \xe2\x80\x98below wing\xe2\x80\x99 services (ramp turnaround coordination and Centralized Load Control etc.)

10. Determines the effectiveness of the training programs using recognised evaluation models.

11. Implements revised training policies and procedures, SOPs within Airport Services across all subject matters.

12. Provides assistance and support for all audit requirements and investigations in the specific area of focus.

13. Conducts reviews on identified topics of training and provides analysis and recommendations.

14. Updates the training material regularly in line with GCAA, IATA and ICAO, etc. mandated changes.

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education

Bachelor\xe2\x80\x99s Degree (or Equivalent)

Experience in training development or equivalent combination of education and experience

Departure control system (DCS)

A suitable training qualification (e.g. IATA, PTLLS) or similar is an advantage

IATA DGR Cat 6 is an advantage.

Experience Specific Requirements

Preferred No. of Years (with Relevant Degree) - 4

CORE COMPETENCIES

Customer Focus

Team work

Effective Communication

Personal Accountability & Commitment to achieve

Resilience and Flexibility (Can do attitude)

ISR Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to.

flydubai does not send emails, letters or other messages requesting your bank account details

in order to process documents. flydubai will also never refer you to a third party to process applications or visas. Official communications from flydubai will only come from an email

address ending in @flydubai.com and job opportunities with flydubai are advertised on

flydubai\'s websites.

\xe2\x80\x8b

If you receive any e-mail, letter or other message which you have not requested or are

expecting and it purports to be from flydubai, please contact us at and include the subject line \xe2\x80\x9cRecruitment Fraud\xe2\x80\x9d to confirm the authenticity of the message.

flydubai