Job Description

The Officer - Freezone Services supports the delivery of Freezone services by processing client requests, coordinating with relevant authorities, and maintaining accurate records to ensure smooth, compliant, and efficient Freezone operations.

Responsibilities

Process visa-related applications including new visas, renewals, cancellations, and stamping. Coordinate with the PRO and immigration offices for visa processing and follow up on assigned requests. Support processing of residence permits, entry permits, and exit permits in coordination with relevant authorities. Assist tenants and employees with E-channel activation and renewal through the ADAC gateway. Support issuance and renewal of establishment cards for clients. Process requests for NOCs, employment certificates, and other service letters. Respond to client queries and escalate complex cases to Senior Officers or the Manager. Collect customer feedback related to visa processing and update online systems to enhance service experience. Maintain effective working relationships with government representatives and service providers. Coordinate with internal teams to support client issue resolution. Maintain accurate records of transactions, applications, and client interactions. Support maintenance of CRM data for departmental use. Adhere to departmental policies, procedures, and service standards. Support audit activities by providing required documentation. Assist in preparing basic reports as requested by the line manager. Identify and report service delays or process issues encountered during daily operations. Participate in learning and development activities as guided by the line manager. Continuously enhance knowledge of Freezone operations and client services. Maintain a safe, organized workspace and report hazards or unsafe conditions. Follow safety guidelines and promote a safe work environment. Perform any other duties assigned by the Line Manager to support divisional objectives.

Requirements and Skills

Education & Qualifications

Bachelor's degree in Business Administration or equivalent.

Experience

1-2 years of experience in a similar role.

Key Skills & Competencies

Customer focus Good communication skills Problem-solving ability Safety and compliance awareness * Digital skills