Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. ROLE PURPOSE: To manage, administer, coach and train all administration work functions and enforce policies and procedures in all Kuwait stores. Ensure a continuous review and update to all policies and procedures whilst ensuring compliance with Group Internal Audit guidelines and minimise business risk. Actively contribute to the day to day operation of the stores through sound operational knowledge and understanding. In addition, any new stores or territories that are acquired by Al-Futtaim will be added to the JH responsibility. KEY ACCOUNTABILITIES: Monitor the administration office activity in all locations and ensure that company policies and standard operating procedures are being adhered to. Support the store management teams by ensuring there are fully trained and competent users on store operating systems (SAP, ECC.6, Retail Pro) to avoid discrepancies and risk to the business. Assist the store management and administration teams to ensure all till discrepancies are thoroughly investigated, recorded, analysed and reported to the Process & Compliance Manager for further action in case of any dispute. Ensure all stock takes and physical inventory counts are carried out as per the defined process and or standard operating procedure and posting of stock count and physical inventory results whilst assisting stores with any investigation. Assist stores with the development and implementation of stock loss action plans in conjunction with the Process & Compliance Manager. Monitor all locations to ensure efficient archiving practices in line with Group Internal Audit requirements.
Policies & Procedures Develop store procedures in conjunction with the store teams, regional office and Process & Compliance Manager and ensure smooth implementation and compliance checks. Review and where necessary revise and or amend the standard operating procedures as per business requirement and in line with Group Internal Audit. Develop procedures for any new territories in line with group and local legislation and ensure that any approved procedures are supported with training for the Administration Assistant and store teams. Review all internal audit reports when published and support the store manager in compiling recommendations and updates to Group Internal Audit. Review all store internal audit reports and implement necessary corrective action required.
Business Development Support the Operations Manager with all new store opening requirements. Identify all IT requirements for each store as per the agreed plan and arrange for all equipment required for the Administration function. Support all new joiners to the business with the required training and job support such as Receiving, Invoice Reconciliation, Store Transfers, RGD and RTV Process, Customer Returns, etc to ensure sound operational performance. Regular training sessions and updates on standard operating procedures and policies to include all new employees.
Procurement & Facilities Management Continuous review of local consumables to ensure stores are in line with budget parameters at all times. Support the store teams by ensuring all Health, Safety and Security standards are being achieved in order to minimize risk to the business, employees and customers. Support the business with all ARIBA purchasing requirements in order to streamline communication and drive cost savings.
QUALIFICATIONS, EXPERIENCE, & SKILLS: Minimum Qualifications: Degree would be advantageous. Knowledge of SAP is essential. Minimum Experience and Knowledge: 5-8 years in a Finance or Administrative position (Store based experience) Job-Specific Skills: Strategic planning and analytical skills. Influencing and negotiating skills. Strong computer literacy.
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