Job Description

MySQL Technical Support Engineer Amount of Travel: 0%-25% Organization Name: MySQL Support Department Description: Oracle, the world's premier database company, is hiring expert technical support staff for MySQL - the world's most popular open source database! MySQL continues to grow and expand, recently with products in the Cloud: MySQL Database Service (MDS) in Oracle Cloud Infrastructure (OCI) and Heatwave in OCI. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. Posting Description: What this job involves: Interacting with customers to solve a wide range of problems. Interacting with other Support members to get or give assistance. Interacting with other Oracle teams to help them or their customers when MySQL is involved. Interacting with other MySQL teams to discuss or report customer issues, feature planning, or documentation changes. Maintaining a high degree of professionalism when representing MySQL. Contributing to the development and maintenance of our Knowledge Base. The majority of your interactions with customers will be in written form. Some direct calls or web conferences are unavoidable. You will be the technical interface between MySQL and a wide variety of customers with a wide variety of skills. Flexibility is necessary for that communication to go well. Job Requirements: We are looking for a person that is both friendly and knowledgeable to assist our customers. At least a solid background in some of our products and how to use them is required. A preferred candidate will demonstrate deep knowledge of several of the MySQL products and how they operate. MySQL operates primarily in SQL. Proficiency in any dialect of SQL is a must. Experience with MySQL's SQL is preferred. You must be highly functional, in a command-line environment, on either Windows or Linux. Expertise in both would be preferred. English proficiency, both written and verbal, both conversational and technical, is also a requirement. This is the common language that our internal support system uses globally (this is a universal Oracle policy not limited to MySQL). There may be opportunities to interact in your native language but the majority of your working day will be spent in English. If you do not already have a MySQL Certification, you will be expected to earn one within the first year in this position. Additional Details: Preference will be given to the candidate who possess these additional qualities or talents: Experience managing MySQL in a production environment. This would include managing or performing backups, replication, server tuning, and query optimization. At least 2 years of active experience as a C, C++, or Java developer. Strong troubleshooting skills. The ability to independently self-motivate while still being an active part of a team. This includes the ability to manage multiple priorities with minimal supervision. The ability to relate with and share knowledge at a level appropriate to the customer. That means that some higher-level experience (such as a degree) in some technical field (math, engineering, technology, or sciences) will come in handy. Life and prior work experiences will also contribute to this. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). Travel: Schedule: