Job Description

Job Responsibilities:

Manages and develops a team of call center agents to deliver a high level of customer care and service. Ensures efficient staffing on every shift. Monitors and conducts training for subordinates. Monitors employee performance standards, and takes appropriate corrective action in order to meet those standards. Recommends call center process and policy improvements to ensure that the organization excels in its customer and patient focused service. Oversees a monitoring process that ensures a high level of call quality. Identifies and resolves customer issues and participates in routine communications with clients to ensure maximum customer satisfaction. Makes recommendations and implements changes to improve service efficiency. Ensures the generation and analysis of daily, weekly and monthly reports to be used by management to assess and improve operations. Works with the Team Manager in the development of short and long-term business and strategic goals for the Call Center. Participates in projects or surveys as necessary. Adheres to company standards as they appear in the Code of Conduct and Conflict or Interest policies.

Requirements:

Minimum 2 years of experience working as Call Center Supervisor in the healthcare industry within Qatar. Must be able to communicate in both Arabic and English fluently. Bachelor's degree or equivalent qualification appropriate to the role.
Job Type: Full-time

Application Question(s):

Do you have a Bachelor's degree or equivalent qualification appropriate to the role? What is your notice period? What is your last/ current salary?
Experience:

Call Center Supervisor within Qatar healthcare sector: 2 years (Required)
Language:

Arabic and English (Required)
Location:

* Doha (Required)