WORK LOCATION: AJMAN, UAE
QUALIFICATIONS:
MORE THAN 10 YEARS EXPERIENCE AS CALL CENTER SUPERVISOR IN A CLINIC/HOSPITAL
ENGLISH AND ARABIC SPEAKING
DUTIES AND RESPONSIBILITIES
Supervise call center agents, including scheduling, task assignment, and attendance monitoring.
Provide coaching, mentoring, and performance feedback to ensure agents meet service standards.
Conduct regular team meetings and training sessions to update staff on new protocols, services, or procedures.
Oversee daily call center operations to maintain high efficiency and service quality.
Monitor call volumes, agent productivity, and service levels through call center software.
Ensure proper coverage during peak hours, staff shortages, and special events.
Handle escalated patient concerns or complaints promptly and professionally.
Ensure timely follow-up on unresolved issues and coordinate with relevant departments (e.g., billing, admissions, lab, outpatient services).
Collaborate with clinical and administrative departments to streamline communication and patient handling processes.
Support coordination for special programs, health campaigns, and new service offerings.
OTHER duties and responsibilities will be discussed during interview
Job Type: Full-time
Pay: From AED5,000.00 per month
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