Job Description

Position:

Call Center Supervisor Medical Sector (Hospitals & Clinics Experience Required)

Location:

Clinica Sabah Group - Dubai

:

Clinica Sabah Group

is seeking an experienced

Call Center Supervisor

to oversee daily call center operations within a medical environment (clinics or hospitals). The ideal candidate must have previous experience in healthcare call centers and be able to lead a team, coordinate appointments efficiently, and ensure excellent patient service.

Requirements:

Supervise and support the call center team's daily activities. Oversee appointment bookings and coordinate with internal

medical departments

. Ensure professional and timely responses to patient inquiries. Monitor call quality and adherence to healthcare privacy standards. Train new team members and conduct regular performance evaluations. Handle escalated calls and resolve patient issues professionally. Prepare performance reports and analyze call data for improvements.

Requirements:

2-3 years of experience

supervising a call center within a

hospital or clinic

. Strong knowledge of appointment scheduling and patient handling systems. Fluency in

Arabic and English

(spoken and written). Proficiency with call center and healthcare software (e.g., CRM, HIS). Strong leadership, communication, and problem-solving skills.

Benefits:

Competitive monthly salary. Medical insurance. Paid annual leave. Professional work environment with growth opportunities.
Job Type: Full-time

Pay: AED4,000.00 - AED7,000.00 per month

Education:

Diploma (Required)
Experience:

Call Center Supervisor - Medical: 2 years (Required)
Language:

* English fluently (Required)