Job Description

Doctors Clinic Diagnostic Center

Job Title: Call Center Supervisor

Location: Dubai, UAE

Facility: Doctors Clinic Diagnostic Center

Job Type: Full-Time

Working Hours: 6 days/week, 8 hours + 1 hour break

Salary: AED 5,000/month + Incentives

Experience: 3 to 5 years

Company Description:

Welcome to Doctors Clinic Diagnostic Center, a multi-specialty clinic in the UAE. Our clinic offers a wide range of medical specialty services including Orthopedics, Cardiovascular, Endocrinology, Gynecology, Dentistry, Pain Medicine, Family Medicine, Dermatology, and Diagnostic Imaging under one roof. We pride ourselves on our innovative approach to healthcare, providing comprehensive medical services to our patients. Our team is committed to delivering high-quality care in a patient-centric environment.

:

We are looking for an experienced Call Center Supervisor to lead our customer service team and ensure smooth day-to-day operations at Doctors Clinic Diagnostic Center. The ideal candidate will have strong leadership skills, call center management experience, and a focus on excellent patient service and team performance.

Key Responsibilities:

Supervise and manage the daily operations of the call center team Lead conversion and booking Maintaining detailed remarks for referrals Clarifying pricing and payment method (insurance or cash) Sending location details to patients Allocating drivers for Patient Pick and Drop Sending pre-procedure instructions Confirming bookings one day in advance Monitoring that patients are booked within the TAT (Turnaround Time) after lead generation Following up with patients and referral clinics after insurance approval and confirming booking Training and supervising your staff effectively Analyze call center statistics and ensure the team meets performance standards. Handle escalated patient inquiries and complaints professionally Collaborate with other departments to improve patient experience Ensure adherence to clinic policies, procedures, and service standards

Requirements:

3 to 5 years of call center experience, with at least 1 year in a supervisory role Strong leadership, communication, and interpersonal skills Ability to work under pressure and manage a high-volume call center environment Proficiency in call center software and Microsoft Office tools Customer-focused mindset with problem-solving skills Language: English (Required), Arabic (Preferred),Tagalog
Job Type: Full-time

Pay: From AED4,000.00 per month