Join Dubai Holding Real Estate as a Manager - Residential Handovers and take charge of delivering seamless property handovers. This role offers the opportunity to develop and enhance handover processes, optimize customer experience, and lead a dynamic team to ensure exceptional service. If you have expertise in property handovers, customer relationship management, and real estate operations, this is your chance to contribute to Dubai's most prestigious communities.
Job Location: Dubai, United Arab Emirates
Job Industry: Real Estate
Job Function: Property Handover Management
Salary: Negotiable
Gender: Any
Responsibilities:
- Develop and manage a structured handover framework to ensure smooth pre-handover and key handover processes.
- Continuously assess and improve handover procedures to eliminate bottlenecks and enhance efficiency.
- Ensure all pre-handover preparations, such as gifts, notices, and EDMs, are completed before the handover date.
- Coordinate with Quality Assurance and Marketing teams to ensure a seamless customer journey and property readiness.
- Liaise with CRM teams to schedule handover appointments efficiently.
- Ensure units are handed over within the agreed service level agreements.
- Verify that all required payments are completed before handing over property keys.
- Address customer inquiries and complaints promptly, ensuring a professional resolution to enhance customer satisfaction.
- Lead and mentor a team of handover coordinators to ensure smooth operations and exceptional service delivery.
- Confirm key appointments, outstanding payments, and necessary waivers before customer visits.
- Conduct training and performance assessments for handover executives and support staff.
- Implement strategies to improve customer experience and promote positive word-of-mouth referrals.
- Handle escalated customer complaints and resolve issues efficiently to maintain client trust and retention.
- Stay updated on real estate industry trends, regulations, and compliance standards.
- Manage additional responsibilities to support overall project success and business objectives.
Required Skills and Qualifications:
- Bachelor's degree in Business Management, Real Estate, or Property Valuation (Master's preferred).
- Certified Customer Experience Professional (CCXP), CRM Certification, or Certified Customer Service Professional (CCSP) is an advantage.
- Minimum 4-6 years of experience in handover services, customer service, sales, or marketing in real estate.
- Proven expertise in commercial real estate handover operations.
- Strong leadership, conflict resolution, and team management skills.
- Proficiency in MS Office and CRM software.
- Excellent analytical, interpersonal, and problem-solving abilities.
- Strong communication skills in English and/or Arabic.
- Ability to develop and implement effective customer management strategies.
- Capability to work under pressure and meet stringent deadlines while maintaining service excellence.
About the Benefits:
Dubai Holding Real Estate offers a competitive compensation package, career growth opportunities, and a collaborative work environment. Be part of a team that is shaping the future of Dubai's real estate sector while delivering outstanding customer experiences.
Job Title Manager - Residential Handovers
Join Dubai Holding Real Estate as a Manager - Residential Handovers and take charge of delivering seamless property handovers. This role offers the opportunity to develop and enhance handover processes, optimize customer experience, and lead a dynamic team to ensure exceptional service. If you have expertise in property handovers, customer relationship management, and real estate operations, this is your chance to contribute to Dubai's most prestigious communities.
Job Location: Dubai, United Arab Emirates
Job Industry: Real Estate
Job Function: Property Handover Management
Salary: Negotiable
Gender: Any
Responsibilities:
- Develop and manage a structured handover framework to ensure smooth pre-handover and key handover processes.
- Continuously assess and improve handover procedures to eliminate bottlenecks and enhance efficiency.
- Ensure all pre-handover preparations, such as gifts, notices, and EDMs, are completed before the handover date.
- Coordinate with Quality Assurance and Marketing teams to ensure a seamless customer journey and property readiness.
- Liaise with CRM teams to schedule handover appointments efficiently.
- Ensure units are handed over within the agreed service level agreements.
- Verify that all required payments are completed before handing over property keys.
- Address customer inquiries and complaints promptly, ensuring a professional resolution to enhance customer satisfaction.
- Lead and mentor a team of handover coordinators to ensure smooth operations and exceptional service delivery.
- Confirm key appointments, outstanding payments, and necessary waivers before customer visits.
- Conduct training and performance assessments for handover executives and support staff.
- Implement strategies to improve customer experience and promote positive word-of-mouth referrals.
- Handle escalated customer complaints and resolve issues efficiently to maintain client trust and retention.
- Stay updated on real estate industry trends, regulations, and compliance standards.
- Manage additional responsibilities to support overall project success and business objectives.
Required Skills and Qualifications:
- Bachelor's degree in Business Management, Real Estate, or Property Valuation (Master's preferred).
- Certified Customer Experience Professional (CCXP), CRM Certification, or Certified Customer Service Professional (CCSP) is an advantage.
- Minimum 4-6 years of experience in handover services, customer service, sales, or marketing in real estate.
- Proven expertise in commercial real estate handover operations.
- Strong leadership, conflict resolution, and team management skills.
- Proficiency in MS Office and CRM software.
- Excellent analytical, interpersonal, and problem-solving abilities.
- Strong communication skills in English and/or Arabic.
- Ability to develop and implement effective customer management strategies.
- Capability to work under pressure and meet stringent deadlines while maintaining service excellence.
About the Benefits:
Dubai Holding Real Estate offers a competitive compensation package, career growth opportunities, and a collaborative work environment. Be part of a team that is shaping the future of Dubai's real estate sector while delivering outstanding customer experiences.
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