Manager, Mobile Applications
Kuwait City, Kuwait
Job Description
The Company:
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:
Transform Ooredoo Mobile and Web Applications to more agile and stable platform by enriching the channels with Sales and Care Capabilities and adding AI elements to improve customer engagement and experience in the Digital Channels.
Key Accountabilities and Activities:
- Manage Mobile Applications development life cycle
- Plan and execute releases based on Roadmap and Feature enrichment in Sales and Care areas for all customer types
- Enhance Mobile Application API Integration
- Agile App development and Planning
- Responsible in maintaining feature repository and bug fixes releases
- Sync up Mobile and Web App Features and Releases
- Manage and Maintain Targeted Promotion based Web Applications
- Manage Large and Small Screen Related Compatibility
- Wearable & Connected Devices Technology implementationManage the Mobile and Web App CMS platform
- Owns the CMS upgrades and release activities
- Ensure CMS is business user friendly and keep on moving control from Technology to Marketing via enhancing CMS Capabilities
- Owns the SDKs and API’s integration of the CMS
- Monitor User Journeys and continuous improvements of the apps journey to meet the customer expectations
- Enhancement of Technologies used to improve app customer experience and deliver OS specific featured releases
- Work with Customer Experience to improve and ease the User Journey
- Utilize Google Analytics and other Analytics tools to monitor customer behaviour and plan releases to fix the gaps
- Lead the Monitoring of Voice of Customer Reports and feedback to come up with action plan which fixes any issues encountered by customers
- Owns the E2E App Customer Journey enhancements and capabilitiesOwns the App Digital Analytical tools (Google Analytics, Adjust, …etc)
- Work with Marketing Intelligence to update the Reporting and Dashboard Views
- Weekly, Monthly, Quarterly Performance reporting to direct manager and other internal stakeholders
- Manage Social Media Activities related to Apps and Advertisement with Branding and Communication Team
- Monitor and Perform activities to increase Monthly Active User and Retention in both Mobile and Web Applications
- Work on Delivering Tailor made UX/UI that suites the telecom and Digital industry
- Adjust the Design Compatibility with new device dimension and specification releases
- Unify the Experience across web and mobile appsCome up with Short Term and Long-Term Projects to enhance and improve Mobile and Web Apps
- Improve Cost Efficiency by introducing cost efficient tools and platforms
- Perform yearly planning aligned with Strategic Marketing Initiatives
- Futuristic and AI Adoption in Mobile and Web Applications (Chat Bots, Predictive Marketing, Automated Customer Engagement Tools…etc)Ensure Quality of deliverable in Day 2 Day Content Changes
- Manage Quality of User Acceptance Testing on Mobile App, Web Apps, CMS, mCommerce Upgrades and Releases
Qualifications:
Bachelor’s Degree in Information Technology, Computer Science or Relevant Field of education
Other Information:
- Required 5-6 years of experience based on progression ladder
- Experience in Android & IOS SDK
- Familiarity with standard client/server-based architectures
- Strong experience with mobile development concepts like UI constraints and memory management
- Demonstrated ability to analyse business requirements and translate them to wireframes
- Perfect written and verbal English communication skills
- Strong analytical and problem-solving skills
- Visionary in next generation technologies
- Great Presentation Skills
- Advance Documentation Skills Previous experience in developing Telecom Products and Services Demonstrated knowledge in the following required:
- Cross-functional program/project management involving embedded software and mobile application software development environments.
- Experience in Managing development of Android, IOS, Web Platform
- Agile software development practices and tools, preferably in an embedded or mobile application systems environment.
- Experience in managing 3rd party development partners.
- Experience with SCRUM framework; environment, methodologies and practices
- Prior software development and test experience using web technologies, mobile platforms, .Net and/or Java is a plus.
- Experience in mass market consumer mobile electronics development.
- Experience in Managing Mobile Commerce Platforms is a plus
- Experience in adobe XD, SketchApp, Wireframing tools
- Professional Techno Marketing Requirement document writing skills
- Having prior experience with Digital BSS systems is a plus6 years’ experience in Mobile/Web Application Management
- 4 years’ experience in eCommerce Platform and Management
- 3+ years’ experience in Telecom is a plus
Note: you will be required to attach the following:
1. Resume / cv
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Job Detail
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Job IdJD1441261
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuwait City, Kuwait
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EducationNot mentioned