Job Description

This role will lead cross functional projects across Ecommerce Supply Chain Operations - both fulfilment and last mile - to help deliver a superlative customer experience. Key responsibilities will include:

• People

• Build deep operational capability in a young and energetic team across Fulfillment and Last Mile Operations
• Mentor and develop leadership behaviors by identifying individual strengths of team members and actively fostering career advancement
• Process Improvement

• Drive automation of supply chain planning and reporting processes with technology teams
• Improve Gross to Net performance by identifying gaps and driving improvement initiatives
• Improve packaging solutions and practices by benchmarking against industry standards, analyzing customer requirements and introducing sustainability parameters
• Benchmark returns management processes and design process to significantly improve Returns SLAs
• Monitor and enhance NPS by driving improvement initiatives across fulfillment and last mile
• Act as liaison between customer service and operations and drive process improvements to reduce response and resolution TATs to drive better customer experience
• Operations Planning

• Lead S&Op by acting as liaison between brands to compile short and mid range volume projections and oversee adequate capacity buildup across territories (fulfillment and last mile) to deliver agreed service levels for both forward and return journeys
• Lead Peak event program management - Ramp up against business projections, control tower management to identify performance gaps and escalate to concerned stakeholders, consolidate learnings from event
• Finance

• Ensure hygiene and sanity of Ecommerce Supply Chain costs and overheads
• Monitor cost performance against targets and escalate deviations as necessary to facilitate recalibration

• Led strategic projects/ continuous improvement projects on SLA/ productivity/ cost
• Managed stakeholders across levels business and operations
• Coordinated complex data analyses to drive actionable insights by simplifying complex concepts to stakeholders

• Mandatory

• 5-7 years of experience in Operations/ Logistics/ Supply Chain or in top tier consulting firm
• Excellent stakeholder management skills
• Able to influence without direct authority
• Self-starter who can multi-task in a high energy, fast paced growth environment
• Analytically driven - able to to take define relevant metrics and make data driven decisions
• Preferred

• Qualification in project, lean management, and data science tools (R, Python)
• Experience working with teams across geographies and business units