Job Description

Job Title Manager

Description

This role will lead cross functional projects across Ecommerce Supply Chain Operations - both fulfilment and last mile - to help deliver a superlative customer experience. Key responsibilities will include: People Build deep operational capability in a young and energetic team across Fulfillment and Last Mile OperationsMentor and develop leadership behaviors by identifying individual strengths of team members and actively fostering career advancementProcess Improvement Drive automation of supply chain planning and reporting processes with technology teams Improve Gross to Net performance by identifying gaps and driving improvement initiatives Improve packaging solutions and practices by benchmarking against industry standards, analyzing customer requirements and introducing sustainability parametersBenchmark returns management processes and design process to significantly improve Returns SLAsMonitor and enhance NPS by driving improvement initiatives across fulfillment and last mileAct as liaison between customer service and operations and drive process improvements to reduce response and resolution TATs to drive better customer experienceOperations Planning Lead S&Op by acting as liaison between brands to compile short and mid range volume projections and oversee adequate capacity buildup across territories (fulfillment and last mile) to deliver agreed service levels for both forward and return journeysLead Peak event program management - Ramp up against business projections, control tower management to identify performance gaps and escalate to concerned stakeholders, consolidate learnings from eventFinance Ensure hygiene and sanity of Ecommerce Supply Chain costs and overheadsMonitor cost performance against targets and escalate deviations as necessary to facilitate recalibration Knowledge, Skills & ExperienceJob ExperienceLed strategic projects/ continuous improvement projects on SLA/ productivity/ costManaged stakeholders across levels business and operations Coordinated complex data analyses to drive actionable insights by simplifying complex concepts to stakeholdersRequired SkillsMandatory 5-7 years of experience in Operations/ Logistics/ Supply Chain or in top tier consulting firmExcellent stakeholder management skillsAble to influence without direct authoritySelf-starter who can multi-task in a high energy, fast paced growth environmentAnalytically driven - able to to take define relevant metrics and make data driven decisionsPreferred Qualification in project, lean management, and data science tools (R, Python)Experience working with teams across geographies and business units

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