Job Description

Learning & Development Specialist | Al Futtaim Group | UAE

Description

• Facilitate all orientation programmes for new co-workers and HR specific updates - using the Hej folder
• Ensure that candidates receive induction within their first three months using the Basic Job Knowledge and successfully complete their probation
• Train, develop, coach and mentor all co-workers in accordance with the IKEA culture.
• Create and coordinate Induction plans for the new managers starting in the business
• Be the champion for technical and behavioural skills development
• Effectively manage all business specific training requirements and ensure Training is delivered to the required standard
• Implement post-course assessment and action plans for the candidates following the in house trainings courses to measure the productivity of the time spent in trainings
• Lead the learning and development process in the store by working in a proactive way.
• Responsible for maintaining the co-workers knowledge on current training initiatives and trends via external networking (Inter-IKEA Systems B.V, toolbox) and the Al-Futtaim Training Centre.
• Design training programs in line with the development requirements for the co-workers in the store (customer service expectations, on the floor trainings sessions) across all co-workers including night shifts
• Incorporate the training programs in the Commercial calendar as per the activities happening in the store
• Pro-actively manage attendance/nonattendance to training programs.
• Work with the regional L&D manager to support the AFTC curriculum of courses
• Understand the ICSS results and suggest plans for improvement where necessary
• Spend time with the line managers on the shop floor to understand their needs in terms of people development as per the business requirements
• Organise team building activities to support the engagement of the co-workers and managers
• Provide feedback to managers on their effectiveness of delivering training and improving performance
• Maintain all administrative records relating to employee trainings (Training Matrix) and control all administration related to training for the store.
• Support the enrolment process for all IKEA Business College training.
• Coordinate with the AFTC enrolment of the co-workers and managers for trainings
• Maintain a good communication with the co-workers through Information boards and newsletters
• Responsible for the management and development of the co-workers and managers ensuring that all are adequately competent and motivated.
• Support the managers with the performance management, contribute to develop performance improvement plans for the poor performers
• Get involved in the employee engagement survey and act as a champion in improving the results related to Training and Development and motivation of the co-workers
• Support and coordinate all management and co-worker development plans.
• Support the implementation of the succession planning program and support the managers to coach and train the candidates to become ready to take on more senior positions
• Support Line Managers in executing development training for identified succession candidates.
• Have a strategic eye for talent planning and communication with suggestions for the line managers in terms of succession plan.