Job Description

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.



At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.



Join us as a Learning &Development Officer . You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complains with a smile - has great interpersonal skills.



Your day to day



Coordinate and facilitate the new Comers Hotel Orientation program and supervise the on-boarding process.



Conduct new hires Review and completion of initial job training plans with new comers.



Assist in conducting the Training Needs Analysis



Develop, design, and facilitate learning materials for the frontline Colleagues by using different instructional techniques and formats such as role-plays, team exercises, group discussions, games and videos



Assist in developing the Annual Training calendar



Conduct IHG Technical training & development workshops for Frontline Colleagues.



Organize and develop training procedure, SOPs manuals and course materials such as handouts and visual materials



Assist in measuring, evaluating and following up on overall effectiveness of training programs directed toward continuous improvement.



Assist in liaising with schools and universities in preparation for IHG Academy internships placement.



Preparing Training Reports by the end of each month



Coordinate and attend the monthly Departmental Trainers Meeting.



Assist in setting the annual L&D Budget in line with corporate requirements



Ensure Full optimization of the IHG Merlin My learning platform



Compliance with the IHG Learning Brand Standards



Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.



Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.



Report security incidents and accidents in accordance with the Hotel requirements.



What we need from you



Bachelor Degree



0-2 years of Experience in the L&D field



Strong communication & facilitation skills



Excellent PowerPoint & Excel Skills.



Resilient, dynamic & professional.



Proficient in English language speaking and writing



Local language is a must

What you can expect from us



We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.



Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.



IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.



So, join us and you'll become part of our ever-growing global family.



Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.