Junior Systems Admin
Abu Dhabi, United Arab Emirates
Job Description
:
IT Service Desk. Proficient in Arabic
Monitor the mailbox, emails and answer phone calls.
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat
Provide customer assistance
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Qualifications for Help Desk Technician
Proficient in Arabic and English
Graduate in any discipline (preferably computer science)
4+ years of experience working in a help desk environment
Flexibility to work a variety of shifts with minimal notice
Available to work regular overtime
Proficiency with Windows, ITSM
Excellent oral communication skills
Detail oriented in order to keep detailed notes on tickets
Highly organized to keep Help desk tickets order
Ability to diagnose and resolve basic computer technical issues
Department:
3PT
Skills Required:
Technical | Infrastructure | Service Desk | Language support
Years Of Exp:
3 to 5 Years
Education/Qualification:
BE/BTECH/MCA
IT Service Desk. Proficient in Arabic
Monitor the mailbox, emails and answer phone calls.
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat
Provide customer assistance
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
Qualifications for Help Desk Technician
Proficient in Arabic and English
Graduate in any discipline (preferably computer science)
4+ years of experience working in a help desk environment
Flexibility to work a variety of shifts with minimal notice
Available to work regular overtime
Proficiency with Windows, ITSM
Excellent oral communication skills
Detail oriented in order to keep detailed notes on tickets
Highly organized to keep Help desk tickets order
Ability to diagnose and resolve basic computer technical issues
Department:
3PT
Skills Required:
Technical | Infrastructure | Service Desk | Language support
Years Of Exp:
3 to 5 Years
Education/Qualification:
BE/BTECH/MCA
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Job Detail
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Job IdJD1637612
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned