Job Description

Overview

The Systems Administrator operations and maintains Personal Digital Assistants (PDA's) managed by US ARCENT. BlackBerry Administrators are responsible for administering and monitoring the BlackBerry user community and associated applications between Microsoft Exchange and BlackBerry Enterprise Server. BlackBerry administrators should be proficient in BlackBerry application support, mobile user support, mail operation and maintenance, Active Directory, Windows 2003/2008, and BlackBerry Enterprise Server. Program: OMDAC-SWACA

Responsibilities

+ Operate and Maintain (O&M), re-install, configure, and support all CAC enabled multi-function printers and digital-senders USARCENT G6 for the Forward Command at Camp Arifjan, Kuwait.

+ Provide Level I and Level II systems administration support. There are currently five enterprise servers.

+ Provide support for PDA/Blackberry handheld devices distributed/issued by the USARCENT G6 Staff/Command (TCO) (Telecommunication Officer). The PDAs are supported by the DISA Blackberry Enterprise exchange server.

+ Provide installation, configuration and activation of PDA/Blackberry devices and any associated peripherals such as Bluetooth Common Access Card (CAC) readers used to digitally sign and encrypt/decrypt e-mail messages.

+ Provide installation updates required in conjunction with PDA/Blackberry CAC reader software/devices.

+ Provide publication and keep current Blackberry activation instructions, Blackberry CAC reader installation and configurations instructions, user's "How To" guides, and FAQs list. Instructions and FAQs must be written to accommodate the end-user level of technical proficiency.

+ Update and maintain a current list of total Blackberry users residing on the server. Provide an updated list upon request to the COR.

+ Maintain a current list of on hand PDA/Blackberry devices, accessories (CAC readers/sleeves), licenses and users.

+ Comply with all Department of Army and local command instructions and standard operating procedures for PDAs. The government will provide all required policy and guidance.

+ Report all Blackberry/PDA service outages and service degradations to the TCO.

+ Assist the Command TCO with service and support for commercial, non- tactical cellular phones.

+ Provide support for PDA/Blackberry handheld devices distributed/issued by the USARCENT G6 Staff/TCO. Assist with installing, configuring and activation of all PDA/Blackberry devices and Operate and Maintain (O&M), re-install, configure, and support all CAC enabled multi-function printers and digital-senders USARCENT G6 for the Forward Command at Camp Arifjan, Kuwait.

+ Provide Level I and Level II systems administration support. There are currently five enterprise servers.

+ Provide support for PDA/Blackberry handheld devices distributed/issued by the USARCENT G6 Staff/Command (TCO) (Telecommunication Officer). The PDAs are supported by the DISA Blackberry Enterprise exchange server.

+ Provide installation, configuration and activation of PDA/Blackberry devices and any associated peripherals such as Bluetooth Common Access Card (CAC) readers used to digitally sign and encrypt/decrypt e-mail messages.

+ Provide installation updates required in conjunction with PDA/Blackberry CAC reader software/devices.

+ Provide publication and keep current Blackberry activation instructions, Blackberry CAC reader installation and configurations instructions, user's "How To" guides, and FAQs list. Instructions and FAQs must be written to accommodate the end-user level of technical proficiency.

+ Update and maintain a current list of total Blackberry users residing on the server. Provide an updated list upon request to the COR.

+ Maintain a current list of on hand PDA/Blackberry devices, accessories (CAC readers/sleeves), licenses and users.

+ Comply with all Department of Army and local command instructions and standard operating procedures for PDAs. The government will provide all required policy and guidance.

+ Report all Blackberry/PDA service outages and service degradations to the TCO.

+ Assist the Command TCO with service and support for commercial, non- tactical cellular phones.

+ Provide support for PDA/Blackberry handheld devices distributed/issued by the USARCENT G6 Staff/TCO. Assist with installing, configuring and activation of all PDA/Blackberry devices and any associated peripherals such as Bluetooth CAC readers used to digitally sign and encrypt/decrypt e-mail messages.

+ Assist with installing updates required in conjunction with PDA/Blackberry CAC reader software/devices.

Qualifications

+ Education / Certifications: One year of related experience may be substituted for one year of education, if degree is required.

+ Degree in Information Technology (IT) or a related field is preferred

+ This position requires candidates to adhere to DoD 8570.01-M.

+ All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

+ IAT Level:

+ IAT II

+ Baseline:

+ CASP, CCNA Security, CISA, CISSP (or Associate), GSEC, GCED, GCIH, Security+ ce, SSCP

+ CE:

+ CompTIA Server

+ + MCAP: Microsoft Office Communications Server

+ MCAP: Microsoft Office SharePoint Server

+ MCAP: Microsoft SQL Server

+ MCAP: Windows Server: Directory

+ MCITP: Enterprise Administrator

+ MCITP: Server Administrator

+ MCITP: Systems Administrator

+ MCITP: Windows Server 2008 R2

+ MCMP: Windows Server 2008 R2: Directory

+ MCT: Microsoft Certified Architect

+ MCT: Microsoft Certified IT Professional

+ MCT: Microsoft Certified IT Professional - Dynamics

+ MCT: Microsoft Certified Master

+ Experience:

+ More than two (2) years' experience in Server Administration.

+ Experience with a customer service oriented company

+ Experience dealing with military personnel and military officers (General Officers)

+ Skills & Technology Used:

+ Excellent customer service and documentation skills

+ Excellent problem solving and troubleshooting skills.

+ Excellent communication skills

+ Desktop/Systems Support is required

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.