We are looking for Experienced Technical Support Engineer with Good Command of English and Tagalog and Excellent customer service skills to act as the initial point\xe2\x80\x90of\xe2\x80\x90contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, this role will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mail box creation; Password reset; supporting connectivity. Experience in troubleshooting, Microsoft Servers, Microsoft 365, ticketing systems are A MUST. Duties and Responsibilities
Troubleshoot the issues related to Server Operating System
Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications
Respond and diagnose problems through discussion with users and supervisor
Work closely with L2 team in Managing the Network, VMWare and Hyper\xe2\x80\x90V Infrastructure
Build, deploy and maintain standard Windows updates and application installation packages
Monitor and Manage the backups, Antivirus
Monitor customer\xe2\x80\x99s IT infrastructure, connectivity, and availability
Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications
Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise
On a scheduled rotation, provide off\xe2\x80\x90hours emergency coverage for evenings, weekends and holidays
Other duties and responsibilities as assigned based on business needs
Knowledge, Skills and Experience
5 to 6 years of Desktop and Server support experience
Extensive knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory, and Exchange administration, SQL administration are required
Four\xe2\x80\x90year degree in Computer Science
Microsoft Certified System Engineer (MCSE) is Mandatory
Basic network trouble shooting
General understanding of ITIL Process
Experience providing customer support for server application software in a multi\xe2\x80\x90site enterprise
Excellent customer service skills, including verbal and written communication skills
Excellent organizational and troubleshooting skills
Able to handle multiple tasks in a fast\xe2\x80\x90paced environment
Ability to create and maintain positive and professional business relationships with both internal associates
Proven diagnostic problem solving and solution development capabilities required