Job Description

We are an IT Services & Solutions Company based in Salam Street, Abu Dhabi. Responsibilities:

• Provide ONSITE support to clients as per scheduled by the support department.
• Provide Support to client's computer systems (Desktops/Laptops/Network & WiFi).
• Responding to the client's IT support requests.
• Diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Tracking, managing & compiling job reports.
• Updating Help Desk System with proper information.
• Preparing BOQ/SOW & reports after a site visit.
• Checking for other opportunities when onsite.
• Understand & resolve customer requirements/issues and close tickets within time.
• Maintaining good client relations & ensure a high level of Client satisfaction.
• Increase Company reputation with quality on-time support & services.

Required Technical Skills :

• Min 4 years of IT Support Experience in similar job role.
• configuring, installing and troubleshooting - Desktops/laptops/networks.
• Knowledge & Experience in cabling, patching, network tracing & crimping.
• Configuring, troubleshooting - Windows Servers.
• Active Directory, DNS, DHCP and TCP/IP.
• Configuring & Maintain basic Routers & Switches.
• Configuring, installing and troubleshooting - Backup systems & NAS devices.

Required General Skills :

• Capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Good Command over English Language is a must.
• Excellent phone & email communication skills.
• Demonstrated track record of performance and commitment
• Cool-tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.
• Excellent professional image & should be presentable.

Job Types: Full-time, Permanent Salary: AED2,500.00 - AED3,500.00 per month Experience:

• IT Support: 3 years (Required)
• Desktop/Laptop Support & Troubleshooting: 3 years (Required)
• Backup systems & NAS devices: 2 years (Preferred)
• Windows Server Support: 2 years (Preferred)
• Network Support: 2 years (Required)
• Help Desk Ticketing System: 2 years (Preferred)
• Network Cable tracing/crimping: 2 years (Preferred)

Language:

• English (Speak, Write, Read) (Required)

Willingness to travel:

• 100% (Required)

Speak with the employer
+91 00971505462224