It Technical Support Engineer
Dubai, United Arab Emirates
Job Description
The L1 Technical Support Engineer is the initial point\xe2\x80\x90of\xe2\x80\x90contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, this role will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mail box creation; Password reset; supporting connectivity. Duties and Responsibilities
- Troubleshoot the issues related to Server Operating System
- Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications
- Respond and diagnose problems through discussion with users and supervisor
- Work closely with L2 team in Managing the Network, VMWare and Hyper\xe2\x80\x90V Infrastructure
- Build, deploy and maintain standard Windows updates and application installation packages
- Monitor and Manage the backups, Antivirus
- Monitor customer\xe2\x80\x99s IT infrastructure, connectivity, and availability
- Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications
- Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise
- On a scheduled rotation, provide off\xe2\x80\x90hours emergency coverage for evenings, weekends and holidays
- Other duties and responsibilities as assigned based on business needs
- 5 to 6 years of Desktop and Server support experience
- Extensive knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory, and Exchange administration, SQL administration are required
- Four\xe2\x80\x90year degree in Computer Science
- Microsoft Certified System Engineer (MCSE) is Mandatory
- Basic network trouble shooting
- General understanding of ITIL Process
- Experience providing customer support for server application software in a multi\xe2\x80\x90site enterprise
- Excellent customer service skills, including verbal and written communication skills
- Excellent organizational and troubleshooting skills
- Able to handle multiple tasks in a fast\xe2\x80\x90paced environment
- Ability to create and maintain positive and professional business relationships with both internal associates
- Proven diagnostic problem solving and solution development capabilities required
- Fluency in English language. Arabic is a plus
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- Do you have strong Knowledge of Microsoft 365 Applications
- English (Required)
- MCSE (Preferred)
- ITIL (Preferred)
- 25% (Preferred)
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Job Detail
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Job IdJD1612851
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned