Job Description

About GMG GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the worl About GMG GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets. About the role The role holder is responsible for to provide technical assistance to our clients. Also provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. Core Responsibilities Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Talk employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Communication is vital. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Provide support, including procedural documentation and relevant reports. Follow procedures and workflow while supporting the business. Support the roll-out of new applications. Set up new users' accounts and profiles and deal with password issues. Respond users quick and maintain within the defined SLA. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritize and manage many open cases at one time. Rapidly establish a good working relationship with Users, Vendors and other professionals. Test and evaluate new technology. Have a sound knowledge in the following platforms like Windows, Mac OS, Android and iOS. Self-Management: Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth. Educational Qualifications and Certificates Bachelor's degree in Information System, Computer Science/Information Technology/Computer Engineering discipline or equivalent Certification in Information Technology Service Management (ITSM) / Information Technology Infrastructure Library (ITIL) Background Experience A minimum of 4 - 5 years of relevant experience with hardware and software support. Experience working with any ITSM Ticketing Tools like ManageEngine Service Desk or Jira. Additional Skills Problem solving skills Ability to prioritize workload Planning and organizing Extensive knowledge in the Retail Industry Language skills Written and spoken English is essential