Job Description

Job Title: IT Support & System Administrator
Overview
We are seeking a hands-on IT Support & System Administrator to join Alleanza Healthcare's Dubai team. This role covers end-user support, infrastructure maintenance, and medical-device interfacing to keep both administrative and clinical systems running reliably. The ideal candidate combines strong technical skills with a proactive approach to problem solving in a healthcare setting.
Key Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, Office 365 and email.
• Support the rollout, configuration and ongoing maintenance of platforms such as CRM and HRMS.
• Manage and monitor network devices, servers, firewalls and security systems to ensure availability.
• Troubleshoot hardware and software faults, and carry out repairs or coordinate vendor support as needed.
• Assist with integration, testing and troubleshooting of medical/clinical devices and their interfaces.
• Maintain backup procedures, data protection measures and security best practices.
• Document system changes, create runbooks and support knowledge transfer to the team.

Requirements

• Bachelor's degree in IT, Computer Science or a related discipline.
• Minimum 4 years' experience in IT support / system administration.
• Solid knowledge of Windows environments, Office 365 and networking fundamentals.
• Experience with server administration, backups and security management.
• Prior exposure to healthcare systems or medical device support is a plus.
• Strong analytical mindset, good communication skills and a customer-oriented attitude.

Skills Required