Job Description

Location
Doha, Qatar
Experience
5-10
Job Type
Recruitment

Title: IT Support Admin

Experience: 5+

Preferred Industry: Oil/Gas/Energy

:


Installing/configuring/maintaining of the user's computer hardware/softwareand receive/deliver required hardware /software to /from users to ensure thesmooth running of their system. Support and problem identification and resolution: receive service requests, establishes the nature of the problem and attempts toresolve the problem if it is software related and /or contact hardware vendorand arrange for transfer of such hardware if its hardware problem ensuringprompt response to users support calls and minimum time of fixing the problem. Provide all adequate IT support requirements whether remotely, onsite,offshore, onshore or remote project offices.

User Account management:

Assist user in resetting system password, unlock account etc. + Printers and consumables:oPerform routine check for client printers, report any hardware error to the vendor and follow up for repair.oReplace toners/cartridges to all local and network printers as and when needed.

Monitor the track of IT consumables/ toners and report the shortage items to IT supervisor to arrange for items procurement. + IT items dispatch forms Report:oPrepare and submit the monthly dispatch report to IT supervisor


o

Additonal Required Skills,

Hands on experience in Office 365 applications. (exchange online, SharePoint, onedrive and teams) Experience on network connectivity trouble shooting. English Fluent language, good communication skills and ability to deal with supportcalls. Strong sense of discretion and confidentiality Good analytical and problem-solving skills Up-to-date technical knowledge and training Good interpersonal and customer care skills

General Job-Related Information & Conditions,

oSite visit to onshore and offshore locations to attend user requirements, when and as required (overnight stay might be required)


oOfficial working hours are 8 for 5 days a week. However, support team member must ensure the availability 24/7 to attend users request by phone, remote access, attend back to office or if required visit the onshore/offshore sites any time after working hours,Weekends or public holidays if required.


oMinimum Experience shall be 4 years, preferred 2 years in similar oil/gas drilling field.oSupport team member must be fit to pass required medical and safety trainings to get the onshore/offshore access/travel passes


.oTransportation to and from onshore/offshore sites will be arrange by client. However other transportation to and from client offices shall be the support member responsibility.oAny paid overtime shall be pre-authorized and approved by client IT supervisor.

oSupport team member must have a Qatari ID residence to get access toonshore/offshore locations.