Job Description

Requirements: Candidate should be currently based in Qatar. Keyskills: Management Systems . Awareness of client Integrated Management Systems (Quality; Environment; Occupational Health & Safety; Responsible Care; & Energy Management Systems; and IFA Product Stewardship) . Comply with all the relevant policies and procedures of client Integrated Management Systems . Accountability . Act as the first point of contact for end-users, handling IT related incidents and service requests via phone, email, or ITSM portal, ensuring timely resolution and high customer satisfaction. . Perform basic administration tasks for Microsoft 365 environments, including user account setup, password resets, and access management under supervision. . Assist in monitoring and maintaining server hardware and virtual environments, reporting issues to senior administrators. . Support the deployment of software updates and patches, ensuring compliance with clients Patch Management policies. . Document all incidents, service requests, and resolutions in the ITSM platform, maintaining accurate records for audit and trend analysis. . Escalate unresolved issues to Level 2 support or the IT System Administrator, providing detailed documentation to facilitate quick resolution. . Assist in maintaining IT inventory records, including hardware and software assets, under the guidance of senior team members. . Provide basic user training and guidance on Microsoft 365 tools (e.g., Teams, SharePoint Online) and SAP RISE access to enhance end-user proficiency. . Support IT infrastructure projects by performing assigned tasks, such as hardware setup or software installations, as directed. . Adhere to clients cybersecurity policies, ensuring secure handling of user data and compliance with ISO 27001 standards. Qualification . Diploma in Information Technology or related field . . 2-4 years of experience in IT support or helpdesk roles . . Familiarity with Microsoft 365 and basic system administration preferred . . CompTIA A+ certification required; Microsoft 365 Fundamentals certification is a plus . Please send your resume/CV