Job Description

1) IT Onsite support specialist

Job Specific Responsibilities:

• Serve as the first point of contact for walk-in customers seeking technical assistance.

• Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.

• Troubleshoot hardware and software issues in person, remotely and via phone.

• Offer daily operations and systems support to users.

• Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at @ location

• Properly escalating unresolved incidents to the next level of support.

• Follow-up and update customer status and information

• Verify functionality of hardware and software components.

• Administer and support network operations.

• Coordinate and follow up resolution for open/pending incidents.

• Ensure proper recording, documentation and closure.

Other tasks: Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT . IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.

al Qualification:

• BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.

• CCNA

• Google Administrator

• ITIL v3 foundation

Experience:

• 3-5 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred

Essential Skills:

• Proven working experience in providing help desk support

• Arabic speaker with very good proficiency in English

• Working knowledge of help desk software, databases and remote control

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer service orientation

• Ability to work under pressure.

• Team management skills.

• Ability to diagnose and resolve unique, nonrecurring problems associated skills

• Application software and operating systems

• Strong IT skills and knowledge including hardware, software and networks.