Job Description

Job Title IT Support Specialist

Description

Fairgreen International School Dubai Job Title IT Support Specialist Position Description The role is to ensure the stable operation of school classroom and office technology This individual in this role will provision MACBOOKs PC Laptops Desktops computers with all necessary hardware and software applications for the optimal utilization by end users They will be the first line of the school help desk support responsible for problem resolution They will also be involved extensively with Server and Storage uptime regular health check and maintenance They will work and coordinate their activities with their team members on new deployments or to resolve issues as needed A person who is eager to learn and come up with new and innovative approaches to problem solving with technology Must be willing to working after school operational hours and weekends as needed Functional Skills Cohesive Team Worker with strong problem solving troubleshooting communicationskills Extensive Desktop support experience requiredProviding support and identifying training needs for the end users Good experience in Windows Server environment requiredHighly selfmotivated and work without much supervisionStrong customer service orientation and maintain positive relationships with end usersKeen attention to detailExperience working in a teamoriented environment and collaborative approach in problem solving requiredProvide oncall support after hours and on weekends as necessaryAssist to identify plan and procure IT assets and consumables Technical Skills Experience Apple MAC iPad hardware and software required with Mosysle MDMHardware and Software troubleshooting of Laptops Desktops and Macs iPadsBasic Knowledge of managing Virtualization Environment using VMware Server and Storage experience Nutanix Backup technologies Symantec Backup EXEC Veeam Setup and test desktop computer and printersInstall Operating System software Windows OS Mac OS iPad OS Basic networking concepts to ensure PCs and printers are communicating on the LAN InternetRun security scans regularly to ensure no security breaches on end user devices Checkpoint Maintenance of Classroom Technologies Computers Projectors Interactive Flat Panels Maintaining inventory of all IT resources within the organizationMaintaining user login accounts GSuite O365 Active Directory Operating system upgrades and installations Manage printers and scanner and troubleshoot end user issues Managing the IT HELPDESK portal as a way for users to inform the IT Department of any issues Experience with Audio Visual Equipment for supporting events in MultiPurpose Hall QSC Digital Mixer Extron 4K Matrix Switcher Stage Speakers Bose Wireless and Wired Mics Shure Stage Lighting Control Zero 88 Knowledge about MAP CAT4 testing is a Plus

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