Job Description

Job Summary:

The IT Support Specialist is responsible for maintaining, troubleshooting, and supporting all hardware and software systems across the organization. This role ensures smooth day-to-day technical operations, timely resolution of issues, and proper coordination with vendors and service providers.

Key Responsibilities:

Install, configure, and maintain hardware (PCs, laptops, printers, peripherals). Provide support for operating systems, applications, and software updates Troubleshoot and resolve hardware, software, and network issues. Set up user accounts, email, and access permissions. Perform regular system checks, backups, and updates. Coordinate with vendors for repairs or IT purchases when needed. Document issues and solutions for reference. Connecting systems: Fully take part in the development and; integration of systems API Management: Integrate external services and third-party APIs Testing and Troubleshooting: Ensuring that integrated systems are operating correctly, fixing bugs, and improving compatibility. Monitoring, updating, and troubleshooting servers, whether they are on-premise or cloud-based

Skills & Qualifications:

Bachelor's degree in Information Technology, Computer Science, or related field. Proven experience in IT support (minimum 2-3 years preferred). Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications. Understanding of network systems (LAN/WAN), IP configurations, and basic server management. Excellent troubleshooting, communication, and time management skills. Ability to work under pressure and handle multiple tasks efficiently.
Job Type: Full-time