About the Role

We, at GEMS International School, are looking for a qualified and experienced IT Support Specialist to join us.

The IT Support Specialist is responsible for providing technical support, managing educational technology resources, and supporting the efficient operation of IT systems at GEMS International School Al Khail. This role plays a crucial part in maintaining a productive and technology-enhanced learning environment for students, teachers, and staff.

Due to the nature of the post, a genuine interest in education and the growth of young learners is essential.

Duties and responsibilities include but not limited to:

Key Responsibilities

1. Technical Support

Provide timely technical support to students, staff and administrators for hardware and software issues.

Troubleshoot and resolve IT-related problems promptly.

Offer guidance on best practices for technology usage.

2. Hardware and Software Management

Manage the inventory, and maintenance of educational technology equipment, such as laptops, computers, ipads, interactive whiteboards.

Install, configure, and update software applications and educational tools.

Ensure compliance with licensing agreements.

3. Classroom Technology Integration

Work closely with educators to integrate technology into the curriculum.

Assist in selecting and implementing appropriate educational software and digital tools.

Stay updated with emerging educational technology trends and tools.

4. Data Security and Privacy

Implement and enforce data security measures to protect sensitive student and staff information.

Ensure compliance with data privacy regulations

5. Policy Development

Contribute to the development and enforcement of technology-related policies and guidelines.

Stay informed about changes in relevant regulations and standards.

6. Collaboration

Collaborate with various departments and stakeholders to align technology initiatives with educational goals.

Foster a culture of technology innovation and integration.

7 Feedback and Evaluation

Gather feedback from end-users to continually improve IT services and support.

Evaluate the effectiveness of technology solutions and recommend improvements.

Qualifications, Experience and skills required

Bachelor\'s degree in Information Technology, Computer Science, Education Technology, or a related field.

A minimum of 2 years relevant work experience, preferably in an educational context

Previous experience in IT support or educational technology roles

Preferred.Experience of MacOs and hardware desirable

Strong technical troubleshooting skills.

Knowledge of educational software and learning management systems.

Familiarity with data privacy regulations and best practices.

Excellent communication and interpersonal skills.

Certifications in relevant IT areas (e.g. Microsoft, Cisco ,Comptia ) is an advantage

About Your Benefits

Benefits

An excellent remuneration package is on offer to successful candidates including competitive tax free salary, premium medical insurance and life insurance, working permit and residence visa, annual flight allowance, tuition fee concession and other benefits in line with the UAE Labour Law.

About GEMS

Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.

About the School

GEMS International School, Dubai Hills, opened in September, 2013, as a premier school offering the International Baccalaureate (IB) programme. With a strong multicultural student body and faculty of over 93 nationalities, we educate our students on the importance of Respect, Trust and Ambition (the three values in our school culture which underlie all we do). Through developing these core personal and social skills, and maintaining the GEMS Education ethos of learning for life and philanthropy, our students become truly global citizens. This year we have introduced the IB Career-related Programme to our pathways post-16 and also the Tareeqi Programme, our in-house KHDA approved SEN pathway. Our community is known for its warmth and inclusivity, with student leadership and responsibility (at all ages) highly valued. Our school is committed to digital citizenship and our dedicated Digital Learning Coaches enable students to discover ways that technology can assist and enhance their learning. Our students are not the only learners: our faculty is dedicated to self-improvement and sharing best practice through the highest levels of professional development.
To learn more please visit

GEMS Education