We are seeking a knowledgeable and customer-focused IT Support Specialist to join our team and provide technical assistance to our employees. As an IT Support Specialist, you will play a crucial role in diagnosing and resolving technical issues, setting up and maintaining hardware and software, and ensuring the smooth operation of our company\'s technology infrastructure. Your strong technical skills, problem-solving abilities, and excellent communication will contribute to the efficient functioning of our IT systems.

Responsibilities:
Provide technical support to employees via phone, email, and in-person.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and maintain computer hardware and software applications.
Set up and troubleshoot printers, scanners, and other peripherals.
Manage user accounts, permissions, and access controls.
Assist in software and system upgrades and migrations.
Document and maintain records of technical issues and solutions.
Collaborate with the IT team to implement and improve IT policies and procedures.
Educate users on best practices for using technology and software.
Stay updated on the latest IT trends and industry developments.

Qualifications:
Previous experience as an IT Support Specialist or in a similar role is preferred.
Strong technical knowledge of hardware, software, and networking.
Proficiency in Windows and Mac operating systems.
Familiarity with common office software and productivity tools.
Excellent problem-solving and troubleshooting skills.
Customer-focused attitude with strong communication skills.
Ability to work independently and prioritize tasks.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Bachelor\'s degree in Information Technology or related field is preferred.

Benefits:
Competitive salary with opportunities for professional growth.
Employee benefits package, including health and wellness programs.
Supportive and collaborative work environment.
Opportunities to expand your technical skills and knowledge.

Revi Jobs