The Role
Key Roles & Responsibilities: 1. IT Infrastructure Management ( Main Experience ): \xe2\x80\xa2 Monitor and maintain the performance, availability, and security of the organization\'s IT infrastructure. \xe2\x80\xa2 Identify and resolve infrastructure-related issues, ensuring minimal disruption to operations ( Networking & System Administration). \xe2\x80\xa2 Collaborate with cross-functional teams to plan and execute infrastructure upgrades and enhancements. \xe2\x80\xa2 Stay updated with emerging technologies and trends in infrastructure management. \xe2\x80\xa2 Responsible for IT assessment management (Hardware & Software ) 2. IT Service Delivery: \xe2\x80\xa2 Ensure the delivery of high-quality IT services to meet the needs of end-users and the organization. \xe2\x80\xa2 Monitor service performance against established SLAs and implement corrective actions when necessary. \xe2\x80\xa2 Continuously improve service delivery processes, focusing on efficiency and customer satisfaction. \xe2\x80\xa2 Provide guidance and support to end-users, addressing their technical queries and issues. 3. Contract and Vendor Management: \xe2\x80\xa2 Manage contracts and relationships with IT vendors, ensuring compliance with terms and conditions. \xe2\x80\xa2 Collaborate with procurement teams to negotiate and review vendor contracts, ensuring favorable terms for the organization. \xe2\x80\xa2 Monitor contract renewals, termination dates, and compliance with contractual obligations. \xe2\x80\xa2 Resolve any contractual disputes or issues that may arise with vendors. 4. L1 Applications Support: \xe2\x80\xa2 Provide Level 1 support for applications, assisting end-users with troubleshooting and issue resolution. \xe2\x80\xa2 Escalate complex applications issues to appropriate support teams and track them to resolution. \xe2\x80\xa2 Maintain accurate documentation of support activities, known issues, and resolutions. \xe2\x80\xa2 Collaborate with relevant teams/vendors to report and address application bugs and enhancement requests.
Requirements
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