Job Description

Job Title IT Support Specialist

Description

Httpool, an Aleph holding company, is the largest global partner to major media platforms. We bring the best advertising products to market from Facebook, LinkedIn, Twitter, Spotify, TikTok, Snapchat, and other platforms.
Our aim is to accelerate the growth of our media partners into geographical locations where they don't have a physical presence; while accelerating the global growth of advertisers who use our partners' platforms to advertise their products or services.
At Httpool we look for the kind of people that contribute to a successful workplace for everyone. We like our people to be self-starting, innovative, ambitious, accountable, reliable and social.
Primary Responsibilities:
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Own projects, solutions, and key responsibilities within a larger business initiative
Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
Continuously analyze current process, technologies, and vendors to identify areas of improvement
Develop and execute disaster procedures, and maintain data backups
Professional Qualifications:
Demonstrable skills in installing, configuring, and troubleshooting the following are required:
Desktops, Laptops, Printers and Computer peripherals
Microsoft Windows 10, macOS
Microsoft Office 365
Google Chat, Google Meet, MS Teams
ADSL/DSL Router/Firewalls, Lan Switches
TCP/IP, DNS, DHCP
Anti-Virus Software
In addition, any experience of the following would be an advantage:
gDrive, OneDrive
Cortex XDR Antivirus
Bitlocker Encryption
JIRA ticketing system
Qualys
VPN Clients
Basic Scripting and Programming Experience
Personal Skills
Experience in IT support and system administration
Minimum of 1-2 years of documented experience in an IT Support role
Strong analytical and problem-solving abilities
Windows and macOS experience
Basic networking knowledge
Ability to function well under in a pressurized environment
Self-motivated, organized, and able to work under their own initiative
Interest in technological innovation and motivation to learn
Openness to learn and share knowledge
Willingness to collaborate and foster teamwork in a multicultural environment

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