Job Description

Job Title: IT Sales & Operations Coordinator

The role is for an IT Management Company to be based at the Dubai office. Knowledge of IT Sales - Hardware and ELV is required. This is a full-time role and position required urgently.

Overview

The IT Sales & Operations Coordinator plays a key role in supporting the sales cycle, optimizing operational processes, and ensuring smooth delivery of IT products and services. This position acts as a bridge between sales, technical teams, vendors, and customers to maintain efficient workflow and high service quality.

Key Responsibilities

Sales Support

Assist the sales team with quoting, proposals, pricing requests, and order processing. Manage CRM updates, including new leads, pipeline tracking, and forecasting data. Coordinate follow-ups with clients on proposals, renewals, contracts, and outstanding documents. Prepare sales reports, dashboards, and performance metrics for management.

Operations Coordination

Oversee the end-to-end order lifecycle: procurement, delivery scheduling, installation coordination, and post-sales support. Liaise with suppliers, distributors, and internal teams to ensure accurate and timely fulfillment of IT hardware, software, and service orders. Track inventory, backorders, warranties, and service agreements. Assist in planning and implementing process improvements to enhance operational efficiency.

Customer & Vendor Communication

Serve as a primary point of contact for customer inquiries related to orders, delivery timelines, and service updates. Maintain strong relationships with vendors to negotiate pricing, manage stock, and resolve issues. Coordinate with technical teams for project scheduling, service tickets, and escalation support.

Documentation & Compliance

Prepare and maintain documentation such as purchase orders, SOWs, service tickets, and contract files. Ensure all operational activities comply with company policies and vendor requirements. Support audits, renewals, and internal reviews as required.

Required Skills & Qualifications

Associate's or Bachelor's degree in Business Administration, Information Technology, or related field. 2-5 years of experience in IT sales operations, sales coordination, procurement, or similar roles. Strong understanding of IT products (hardware, software, cloud solutions, networking, etc.). Proficiency in CRM systems (e.g., Salesforce, HubSpot), ERP systems, and MS Office / Google Workspace. Excellent communication, organizational, and multitasking skills. Ability to prioritize tasks in a fast-paced, deadline-driven environment.

Preferred Qualifications

Experience working with IT distributors or vendors (Ingram Micro, Tech Data, Microsoft, Cisco, etc.). Familiarity with quoting tools, procurement portals, and ticketing systems. Project coordination or supply-chain experience. Certifications such as CompTIA A+, Sales Ops, or project management credentials are a plus.
Interested Candidates and those who can join immediately please send your resume to info@talentsphere-hr.com

Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month

Expected Start Date: 10/12/2025