Operational
2. Handle employee queries related to hardware and software and ensure they are solved by the in-house IT team or the IT service vendors
3. Ensure all the hardware and software used is in working order and provide end user support on hardware and software issues
4. Monitor the Communications systems including video conference and teleconference at the office location (Board Room, Executive Area, Meeting Rooms, Auditorium etc.) on a regular basis to ensure efficient functioning of the same
5. Handle technical issues related to CCTV and ensure smooth functioning of the CCTVs at all times
6. Provide technical support on access card related issues and also provide technical support including phone and IT infrastructure at the owners villa
7. Handle IS induction including desktop / laptop handling, system logins, network connectivity etc. for new employees joining the organization
8. Maintain a record of all helpdesk activities, resolution provided, time taken etc.
9. Work closely with IT vendors and service providers on a regular basis and assist them in installing IT and Communication systems and networks in line with the schedules and timelines; Monitor adherence to SLAs and highlight any deviations
10. Follow up with IT vendors/ service providers to ensure efficient resolution of IT related issues faced by user departments, as per defined SLAs
11. Monitor conduct of downtime and maintenance activities on a periodic basis, as per established schedules by IT vendors/ service providers
12. Coordinate with IT vendors/ service providers to resolve system downtime related issues with minimal lag times and escalate any unresolved issues to the Manager -IS
13. Review the server activity log books on a regular basis, identify areas of concern and highlight issues to the Manager - IS
14. Provide inputs to superiors on upgrades of IT systems available in the market and execute the same, as directed, in consultation with service providers