Job Description

Diploma in Computer Science or related field Microsoft Certification or equivalent / ITIL Certification Strong understand of IT process and administrative tasks, IT service delivery and ITIL Framework 4-5 years' experience working in a similar role with exposure to related businesses and technologies Strong knowledge of technical support based on Microsoft's platform - Desktop and Server Strong knowledge supporting applications and integrations, experience managing vendors Ability to work in a fast paced and pressurized environment, with the ability to multitask and priorities effectively Keep current with the latest technologies and determine what new technology solutions and implementations will meet the organizational needs and system requirements. Develop and implement all IT policies and procedures, system and user manuals, license agreements, and documentation of modifications and upgrades for areas such as architecture, security, disaster recovery, standards, purchasing, and service provision. Project manage the implementation and integration of the planned new technologies Negotiate and administer supplier contracts and service agreements. Communicate regularly with executive management and all users of information services and systems. Oversee provision of IT Support for the organization's operations. Assist in the recruitment of information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks, and information systems. Capability to lead a team of solution designers, technical leads, developers.. Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review. Provide performance reports on IT Service Delivery. Assist in the development of the organization's IT capabilities. Ensure IT alignment and support to Knowledge Management strategy and principles. Job Type: Full-time Salary: AED15,000.00 - AED17,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

• Should have previous experience in UAE