Job Description

Job Title IT Data Technician

Description

A new role has come up with an international technology company for their operation in Abu Dhabi. Our client is looking for an experienced IT Data Technician who will be responsible for completing preventative maintenance checks throughout data center (cleaning, basic troubleshooting, inspection). If the items cannot be repaired, you will register a repair ticket in the repair queue. Furthermore you will be responsible for addressing units that have been placed in the repair queue, diagnosing unit, and putting the unit in the appropriate status (Repair Complete, In-Repair, etc.). Techs are responsible for bench testing units that have been resolved to ensure the unit is fixed.

Other responsibilities that you will be responsible for will include but not limited to:

• Maintenance of data center equipment.

• Running cables: copper, fiber.

• Equipment racking: PDU (including temp/humid sensors), network gear, servers.

• Proactive monitoring of all production systems, including remote hands support when required.

• Creation and maintenance of cohesive and accurate data center hardware map, including asset management for all ancillary hardware.

• Provide first level troubleshooting and support services for client servers and network devices, as well as correction and routing/escalation when situations require.

• Maintenance of company databases with accurate/current information.

• Processing of all hardware RMA's.

• Work with corporate ticketing system.

• Maintenance of documentation.

• Following all stated policies and procedures.

• Keeping the data center and repair center clean and organized.

• Ensure all tools, workstations, and laptops are kept in order and neat.

• Help with deployment of machines. (unboxing, racking etc.)

• Other duties as assigned.

Requirements

To be considered for this role, you need to meet the following requirements:

• 2 years' experience Electrical Journeyman preferred.

• 2 years' experience in IT position.

• 2 years' experience PC level help desk and repairs preferred.

• Minimum 2 years of computer service experience in a fast-paced business environment with customer facing focus preferred.

• Willingness and ability to follow guidance from other staff members as well as management.

• Positive and professional attitude at all times, very high attention to detail

• Ability to work autonomously with minimal supervision and in a team environment.

• High attention to detail, basic troubleshooting procedures, and basic computer knowledge.

• Associates Degree in Computer Science or related field preferred.

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