Job Description

Job Responsibilities:
- Provide back-office support to Service Sales Engineers with the following Task
o Preparing Service Quotation, AMC proposals in predefined formats
o Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups.
o Service Order processing, Customer creation, Credit approvals, Service Sales Reports.
o Update service enquiries & proposals in CRM and generate reports
o Take the role of service sales engineer on their vacation or in delegation.
o Send quotes directly to the customer, ensure the acknowledgment, and clarify the queries raised by customer on products, scope, price, terms & conditions, and logistics.
o Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.
o Manage contract documents, review terms & conditions and renew contracts
o Submit monthly KPI of enquiry response time (enquiry to quotation)
o Follow up for renewals of maintenance contracts directly with customers.
o Preparing Proforma Invoice / Advance invoice
o Follow up payments if necessary
Job Requirements:

• Should have good multi-tasking skills as coordinator.
• Minimum 5 years of experience in service/sales coordinator role.
• Basic knowledge of HVAC units / Technical Background preferred.
• Excellent Proficiency in MS office (Excel, Word & PPT) is required.
• Good write up skills and customer focused.

Education:

• Academic Degree in computer science / Degree or Diploma in Engineering

Skills:

• Good communication skills in English (both written and verbal compulsory)
• Client relationship building
• Financial competencies
• Analytical skill

Personality Attributes:

• Team player
• Initiative
• Energetic
• Confident
• Result-oriented

Min Experience:
3 Years
Salary :
AED 11000
Temp/Perm::
Permanent
Location :
United Arab Emirates Dubai
Posted Date:
August 22, 2025