In House Logistics Coordinator
???????, C, EG, Egypt
Job Description
Role Purpose:
Serve as DHL's on-site representative within a key customer's premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
Key Responsibilities
Customer Support & Service Excellence
Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support. Handle customer requests promptly and ensure a high level of service satisfaction. Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
Operational Coordination
Prepare and issue AWBs directly from the customer site. Track shipments proactively and provide the customer with accurate updates throughout the process. Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account. Support invoice follow-up by liaising between DHL Finance and the customer's finance team to ensure timely resolution.
Cross-Functional Collaboration
Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities. Share customer insights and concerns with relevant internal departments to support continuous improvement.
Skills & Competencies
Proficient in English, Excel, Word, and email communication. Strong communication skills with a customer-oriented mindset. Organized, reliable, and able to manage multiple tasks efficiently.
Education & Experience
University degree required. * Logistics experience in a plus.
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Job Detail
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Job IdJD2179786
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job Location???????, C, EG, Egypt
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EducationNot mentioned